Financial Aid Specialist I - Student Support

Texas A&M University System; Canyon (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

West Texas A&M University is seeking a Financial Aid Associate I to counsel and provide student financial aid and scholarship information to prospective and enrolled students and their families. The role supports workshops and presentations on and off campus regarding financial aid and scholarships.

You will handle front desk inquiries, advise students and parents on loans, grants, and awards, and help package aid for fall, spring, and summer terms.

Qualifications

• High School diploma or equivalent.
• Six years of related experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Package students' financial aid awards for fall, spring, and summer
• Communications, imaging and processing/copying/faxing necessary forms. Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.
• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Skills

Communication

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Bachelor's degree

Job description

West Texas A&M University is seeking a Financial Aid Associate I to counsel and provide student financial aid and scholarship information to prospective and enrolled students and their families. The role supports workshops and presentations on and off campus regarding financial aid and scholarships.

You will handle front desk inquiries, advise students and parents on loans, grants, and awards, and help package aid for fall, spring, and summer terms.