Financial Aid Associate I – Student Support & Scholarships

tamus; Canyon (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

West Texas A&M University seeks a Financial Aid Associate I to counsel students and families on financial aid and scholarships. The role involves assisting with workshops on- and off-campus and packaging awards for fall, spring, and summer terms.

The ideal candidate supports front desk operations, responds to inquiries, and helps research solutions to complex financial matters while maintaining confidentiality and compliance with university policies.

Qualifications

• High School diploma or equivalent combination of education and experience.
• Six (6) years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Package students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing/copying/faxing necessary forms. Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

Skills

Verbal communication

Written communication

Multi-tasking

Confidentiality

Computer proficiency

Education

High School diploma or equivalent

Bachelor's degree

Tools

Windows

MS Office

Email

Document Imaging

Job description

West Texas A&M University seeks a Financial Aid Associate I to counsel students and families on financial aid and scholarships. The role involves assisting with workshops on- and off-campus and packaging awards for fall, spring, and summer terms.

The ideal candidate supports front desk operations, responds to inquiries, and helps research solutions to complex financial matters while maintaining confidentiality and compliance with university policies.