Financial Aid Associate I

tamus; Canyon (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

West Texas A&M University seeks a Financial Aid Associate I to counsel students and families on financial aid and scholarships. The role involves assisting with workshops on- and off-campus and packaging awards for fall, spring, and summer terms.

The ideal candidate supports front desk operations, responds to inquiries, and helps research solutions to complex financial matters while maintaining confidentiality and compliance with university policies.

Qualifications

• High School diploma or equivalent combination of education and experience.
• Six (6) years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Package students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing/copying/faxing necessary forms. Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

Skills

Verbal communication

Written communication

Multi-tasking

Confidentiality

Computer proficiency

Education

High School diploma or equivalent

Bachelor's degree

Tools

Windows

MS Office

Email

Document Imaging

Job description

Job Title

Financial Aid Associate I

Agency

West Texas A&M University

Department

Student Financial Aid

Proposed Minimum Salary

$15.68 hourly

Job Location

Canyon, Texas

Job Type

Staff

Job Description

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary:

The Financial Aid Associate I, under direction, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families. Assists in facilitating workshops and learns to make presentations on and off campus to groups regarding financial aid and scholarships.

Responsibilities:

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Package students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing/copying/faxing necessary forms. Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Necessary Qualifications:

• High School diploma or equivalent combination of education and experience.
• Six (6) years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Preferred Qualifications:

• Bachelor's degree.
• Eight (8) years of Financial Aid or directly related experience.
• Proficiency with Windows, MS Office (Word, Excel), Email, Document Imaging.
• Multi-tasking with varying deadlines, work comfortably with a variety of personalities and skills.

Due to budgetary reasons, West Texas A&M University will not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.