Financial Aid Associate I

West Texas A&M University; Canyon (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

West Texas A&M University is seeking a Financial Aid Associate I to counsel students and families on financial aid and scholarships. You will assist with workshops, presentations, and processing of aid packages at the Canyon, TX campus.

The role requires handling inquiries, aiding in loan counseling, and ensuring accuracy in student files and appeals while maintaining confidentiality and delivering high-quality service.

Qualifications

• High School diploma or equivalent.
• Six years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving financial problems through scholarships, loans, grants, employment and counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding validity of these appeals.
• Packages students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing of forms; track documents.
• Assists with on/off campus presentations, seminars, and workshops.

Skills

Communication skills

Confidentiality

Multi-tasking

Customer service

Teamwork

Education

High School Diploma

Bachelor's degree (preferred)

Tools

MS Word

MS Excel

Document Imaging

Windows

Job description

Job Title

Financial Aid Associate I

Agency

West Texas A&M University

Department

Student Financial Aid

Proposed Minimum Salary

$15.68 hourly

Job Location

Canyon, Texas

Job Type

Staff

Job Description

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary

The Financial Aid Associate I, under direction, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families. Assists in facilitating workshops and learns to make presentations on and off campus to groups regarding financial aid and scholarships.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Package students' financial aid awards for fall, spring, and summer
• Communications, imaging and processing/copying/faxing necessary forms. Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.
• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Necessary Qualifications

• High School diploma or equivalent combination of education and experience.
• Six (6) years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Preferred Qualifications

• Bachelor's degree.
• Eight (8) years of Financial Aid or directly related experience.
• Proficiency with Windows, MS Office (Word, Excel), Email, Document Imaging.
• Multi-tasking with varying deadlines, work comfortably with a variety of personalities and skills.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.