Student Financial Aid Advisor for Access & Planning

West Coast University; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

West Coast University in Richardson, TX is seeking a Financial Aid Counselor to guide students and families through costs of attendance and aid options. You will assess eligibility, explain federal and institutional programs, and help students plan their financial future.

The role emphasizes accuracy in document review, ISIR data handling, and proactive counseling, including FAFSA, MPNs, and loan entrance/exit counseling. Collaboration with admissions and financial aid teams is essential.

Qualifications

• Minimum 1 year of experience in a professional customer service role.
• Demonstrated integrity and professional ethics in all job aspects.
• Excellent communication skills and clear information delivery.

Responsibilities

• Meet with students and families to discuss costs of attendance, aid options, and loan counseling.
• Review documentation to ensure accuracy and update student files in Image Now.
• Scan documents and maintain organized electronic records; resolve discrepancies.
• Review ISIR data, resolve c-codes, and document actions in the student file.
• Assist with obtaining FSA User IDs and completing FAFSAs, MPNs, and loan counseling online.
• Provide in-person student loan counseling for students unable to complete online counseling.

Skills

Customer service

Communication

Integrity

Education

Bachelor’s degree preferred

Job description

West Coast University in Richardson, TX is seeking a Financial Aid Counselor to guide students and families through costs of attendance and aid options. You will assess eligibility, explain federal and institutional programs, and help students plan their financial future.

The role emphasizes accuracy in document review, ISIR data handling, and proactive counseling, including FAFSA, MPNs, and loan entrance/exit counseling. Collaboration with admissions and financial aid teams is essential.