Student Financial Aid Advisor | Access & Outreach

Virginia Tech; Blacksburg (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Virginia Tech is seeking a Financial Aid Advisor to provide outstanding service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. The role supports programs in areas such as Satisfactory Academic Progress, Professional Judgments, and FAFSA completion.

Duties include determining eligibility for financial aid, resolving student issues, processing awards, and leading outreach events.

Qualifications

• Associate degree or experience in a student or customer facing position.
• Proficiency providing high-level customer service on the phone, in person, and digitally.
• Ability to prioritize and manage multiple competing tasks.
• Strong listening and communication skills; writing with clarity, grammar, and tone.
• Experience working with individuals and families from diverse backgrounds.

Responsibilities

• Advise students, parents, faculty, staff and the public via in-person, phone, and email.
• Assist in determining eligibility for financial aid and processing awards.
• Support FAFSA completion efforts and outreach events.
• Lead or participate in program areas such as SAP, PJ, and Education Abroad.
• Occasional evening and weekend work; some blackout vacation days during peak processing times.

Skills

Customer service

Communication

Public speaking

Writing

Office software

Multitasking

Diversity awareness

Education

Associate degree

Tools

Microsoft Office

Job description

Virginia Tech is seeking a Financial Aid Advisor to provide outstanding service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. The role supports programs in areas such as Satisfactory Academic Progress, Professional Judgments, and FAFSA completion.

Duties include determining eligibility for financial aid, resolving student issues, processing awards, and leading outreach events.