Assistant Director of Financial Aid & Student Success

Floor Interior Services Corp

Blacksburg (VA)

On-site

USD 56,000 - 62,500

Full time

14 days+

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Job summary

The Chronicle Of Higher Education, Inc. is seeking an Assistant Director for Client Services based at Virginia Tech in Blacksburg, VA.

The role leads financial aid counseling services, ensures regulatory compliance, and drives continuous improvement in service delivery for students and families. Key duties include strategic leadership, staff development, and outreach to campus partners to promote access and affordability, with on-site work required and remote work possible during closures or

Qualifications

Bachelor's degree or higher with progressive training or experience.
Extensive customer service experience in a high-volume environment with attention to compliance.
Experience with federal financial aid programs and applicable regulations.
Strong leadership, mentoring, and staff development abilities.
Proficiency with office productivity tools and database systems; ability to leverage technology for service delivery.

Responsibilities

Lead the design, execution, and evaluation of financial aid counseling services.
Oversee day-to-day counseling operations ensuring timely, accurate, student-centered service and compliance.
Manage communications calendars, email and call tracking to guide operational decisions.
Recruit, develop, and retain a high-performing team of financial aid counselors.
Engage campus and external partners to advance access and affordability.