Student Finance & Accounts Specialist

Embry-Riddle; United States; On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Prescott, AZ seeks a detail-oriented Student Account Specialist to assist students and families with tuition, fees, financial aid, and payment plans. The role involves resolving complex account inquiries, supporting collections, and ensuring compliance with university policies.

You will contribute to student success through exceptional customer service, receivables analysis, and maintaining accurate student accounts across campuses.

Qualifications

• Associate degree or completion of a postsecondary program of at least 18 months required.
• Strong proficiency with Microsoft Office Suite, especially Excel.
• Excellent written and verbal communication and strong customer service skills.

Responsibilities

• Resolve complex student account inquiries and support students and families with tuition and fees, financial aid, scholarships, grants, loans, and payment plans.
• Manage collections and analyze receivables to ensure accuracy and timely payments.
• Ensure compliance with university policies and applicable regulations in student account processes.
• Provide financial guidance and exceptional customer service to support student success and retention.

Skills

Excel proficiency

Analytical skills

Customer service

Communication skills

Teamwork

Education

Associate degree or completion of a postsecondary program of at least 18 months

Tools

Microsoft Excel

Job description

Embry-Riddle Aeronautical University in Prescott, AZ seeks a detail-oriented Student Account Specialist to assist students and families with tuition, fees, financial aid, and payment plans. The role involves resolving complex account inquiries, supporting collections, and ensuring compliance with university policies.

You will contribute to student success through exceptional customer service, receivables analysis, and maintaining accurate student accounts across campuses.