Student Finance Process Specialist — High-Volume Payments

Embry-Riddle; Daytona Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Time off

Tuition coverage

Retirement plan

Personal leave

Job summary

Embry-Riddle in Daytona Beach, FL seeks a Process Specialist to manage high-volume student account payments and refunds, including tuition, third-party sponsor payments, and financial aid disbursements. You will ensure accuracy and compliance with Title IV, FERPA, and university policies across Campus Solutions and TouchNet systems.

The role requires attention to detail, strong Excel skills, and effective communication with students and internal stakeholders.

Qualifications

• Associate degree (Accounting/Finance/Business) or 18-month post-high school program required.
• 1–3 years of relevant work experience in accounting, finance, payment processing, refunds, invoicing, or student information systems.
• Higher education experience involving payment processing, refunds, or student account systems preferred.
• Proficiency in Microsoft Office Suite, with strong Excel skills required.
• Strong analytical, problem-solving, and critical thinking skills with attention to detail and accuracy.
• Excellent communication skills (verbal and written), customer service orientation, and interpersonal skills.
• Strong organizational skills with the ability to manage high-volume, deadline-driven processes.
• Ability to work effectively in a team-oriented environment with diverse stakeholders.

Responsibilities

• Process high-volume student and organizational account transactions, including large daily payments, refunds, wire transfers, and third-party sponsor payments.
• Execute and validate complex refund batch files across multiple systems prior to bank transmission and leadership approval.
• Post and reconcile electronic, mailed, and credit card payments, ensuring accurate application of funds in Campus Solutions and TouchNet.
• Process financial aid disbursements, special disbursements, MAC contracts, PhD waivers, and other funding sources with accuracy and compliance.
• Monitor and manage delinquent payment plans, returned payments, ACH rejections, and account delinquencies.
• Ensure compliance with federal, state, and institutional regulations (Title IV, FERPA, refund policies, withdrawal rules).
• Reconcile student, organizational, and third-party accounts (Florida Prepaid, sponsorships, contracts, returned bank transactions).
• Prepare and distribute financial reports including refund reporting, payment plan delinquency, and controller submissions.
• Perform monthly/daily reconciliations and mass payment file audits for unclaimed property compliance.
• Maintain and audit interfaces (TouchNet/Campus Solutions) and payment plan configurations across campuses.
• Coordinate communications with students, parents, and internal/external departments on complex account issues.
• Provide customer support, troubleshooting, and training via phone, email, Teams, and service platforms.

Skills

Excel

Microsoft Office

Analytical thinking

Attention to detail

Communication skills

Teamwork

Customer service

Education

Associate degree (Accounting/Finance/Business)

Tools

Campus Solutions

TouchNet

Job description

Embry-Riddle in Daytona Beach, FL seeks a Process Specialist to manage high-volume student account payments and refunds, including tuition, third-party sponsor payments, and financial aid disbursements. You will ensure accuracy and compliance with Title IV, FERPA, and university policies across Campus Solutions and TouchNet systems.

The role requires attention to detail, strong Excel skills, and effective communication with students and internal stakeholders.