Student Account Specialist

Embry-Riddle; United States; On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Prescott, AZ seeks a detail-oriented Student Account Specialist to assist students and families with tuition, fees, financial aid, and payment plans. The role involves resolving complex account inquiries, supporting collections, and ensuring compliance with university policies.

You will contribute to student success through exceptional customer service, receivables analysis, and maintaining accurate student accounts across campuses.

Qualifications

• Associate degree or completion of a postsecondary program of at least 18 months required.
• Strong proficiency with Microsoft Office Suite, especially Excel.
• Excellent written and verbal communication and strong customer service skills.

Responsibilities

• Resolve complex student account inquiries and support students and families with tuition and fees, financial aid, scholarships, grants, loans, and payment plans.
• Manage collections and analyze receivables to ensure accuracy and timely payments.
• Ensure compliance with university policies and applicable regulations in student account processes.
• Provide financial guidance and exceptional customer service to support student success and retention.

Skills

Excel proficiency

Analytical skills

Customer service

Communication skills

Teamwork

Education

Associate degree or completion of a postsecondary program of at least 18 months

Tools

Microsoft Excel

Job description

Job Description The Opportunity

Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Student Account Specialist to join our Student Financial Services team in Prescott, Arizona. This position provides financial guidance and account support to prospective, current, graduating, and former students across all three university campuses. The Student Account Specialist assists students and families with tuition and fees, financial aid, scholarships, grants, loans, payment plans, and financial literacy. Responsibilities include resolving complex student account inquiries, managing collections, analyzing receivables, and ensuring compliance with university policies and applicable regulations. The successful candidate will contribute to student success and retention by providing exceptional customer service, proactively resolving account concerns, and supporting the university’s efforts to maintain accurate student accounts and protect institutional revenue.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Benefits & Perks

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly range for this role is up to $22.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications Required

• Associate degree or completion of a postsecondary program of at least 18 months, or relevant equivalent experience as specified in the position requirements.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication, customer service, interpersonal, and organizational skills.
• Ability to work effectively with diverse internal and external constituents in a team-oriented environment.
• Ability to manage multiple tasks, exercise sound judgment, and work independently.
• Willingness to share knowledge, collaborate with colleagues, and learn new processes.

Preferred Qualifications

• One to three years of relevant experience in accounting, finance, collections, or higher education.
• Experience with student accounts, billing, payment arrangements, account reconciliation, or receivables management.
• Familiarity with financial policies, collections procedures, and regulatory compliance.

Equal Opportunity and Diversity Statement

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

We look forward to the possibility of having you on our team! At Embry-Riddle Aeronautical University, we don't just prepare people for the future of aerospace, we help create it. As the world's leading aviation and aerospace university, Embry-Riddle is advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join us and be part of a community dedicated to innovation, impact and the future of aerospace.

Virtual tours: Daytona Beach: Visit the Campus Prescott: Visit the Campus Prescott Campus Future Flythrough | Embry-Riddle Aeronautical University (ERAU) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.