Student Finance Operations Specialist

Embry-Riddle; United States; On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Time Off (up to 18 days)

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle is seeking a Process Specialist to manage high‑volume student account payments and refunds across campuses. You will guide students on tuition, financial aid, scholarships, loans, and payment plans while ensuring policy compliance and a smooth student experience.

This role requires strong attention to detail, excellent communication, and collaboration with internal teams to resolve discrepancies and support a compliant, efficient billing process.

Qualifications

• Bachelor's or equivalent not stated; however, the role requires an associate degree or completion of an 18-month post-high school program in Accounting, Finance, Banking/Treasury, Business, or related field.
• 1–3 years of relevant work experience in accounting, finance, payment processing, refunds, invoicing, or student information systems required.
• Higher education experience involving payment processing, refunds, or student account systems strongly preferred.

Responsibilities

• Process high‑volume student and organizational account transactions, including millions of dollars in daily payments, refunds, wire transfers and third‑party sponsor payments.
• Execute and validate complex refund batch files across multiple systems prior to bank transmission and leadership approval.
• Post and reconcile electronic, mailed, and credit card payments, ensuring accurate application of funds within Campus Solutions and TouchNet systems.
• Process financial aid disbursements, special disbursements, MAC contracts, PhD waivers, and other institutional funding sources with strict attention to accuracy and compliance.
• Monitor and manage delinquent payment plans, returned payments, ACH rejections, and account delinquencies.
• Ensure compliance with federal, state, and institutional regulations, including Title IV regulations, FERPA, refund policies, withdrawal rules, and enrollment cancellation requirements.
• Reconcile student, organizational, and third‑party accounts, including Florida Prepaid, sponsorships, departmental contracts, and returned bank transactions.

Skills

Analytical thinking

Attention to detail

Communication skills

Teamwork

Problem solving

Education

Associate degree or 18-month post-high school program in Accounting/Finance/Business

Tools

Excel

Job description

Embry-Riddle is seeking a Process Specialist to manage high‑volume student account payments and refunds across campuses. You will guide students on tuition, financial aid, scholarships, loans, and payment plans while ensuring policy compliance and a smooth student experience.

This role requires strong attention to detail, excellent communication, and collaboration with internal teams to resolve discrepancies and support a compliant, efficient billing process.