Student Billing & Financial Aid Specialist

Embry-Riddle Aeronautical University; Prescott (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Prescott, Arizona seeks a detail-oriented Student Account Specialist to support student financial services. You will assist with tuition, fees, financial aid, payment plans, and related inquiries, while ensuring accurate accounts and regulatory compliance.

Role focuses on customer service, problem solving, and collaborative teamwork to help students succeed and protect institutional revenue across all campuses.

Qualifications

• Associate degree or completion of a postsecondary program of at least 18 months, or relevant equivalent experience.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication, customer service, interpersonal, and organizational skills.
• Ability to work effectively with diverse internal and external constituents in a team-oriented environment.
• Ability to manage multiple tasks, exercise sound judgment, and work independently.
• Willingness to share knowledge, collaborate with colleagues, and learn new processes.

Responsibilities

• Provide financial guidance and account support to students across all campuses.
• Resolve complex student account inquiries and manage collections and receivables.
• Ensure compliance with university policies and applicable regulations.
• Deliver exceptional customer service to support student success and retention.

Skills

Excel

Analytical thinking

Communication

Customer service

Organizational skills

Teamwork

Multi-tasking

Education

Associate degree or higher

Job description

Embry-Riddle Aeronautical University in Prescott, Arizona seeks a detail-oriented Student Account Specialist to support student financial services. You will assist with tuition, fees, financial aid, payment plans, and related inquiries, while ensuring accurate accounts and regulatory compliance.

Role focuses on customer service, problem solving, and collaborative teamwork to help students succeed and protect institutional revenue across all campuses.