Facility Assistant GA

St. Cloud State University; Brooklyn Park, Northern (MN, KY); Hybrid; USD 20,664,000 - 27,552,000; Part time

Job summary

St. Cloud State University seeks graduate student employees to support facility operations at North Hennepin Community College in Minneapolis.

The role includes customer service, technical assistance, marketing support, research, and security tasks for staff, faculty, students, and guests. Evening and weekend shifts may be required, with responsibilities such as assisting guests with directions, Wi-Fi access, IT referrals, and creating documentation for safety and tech needs, plus supporting

Qualifications

• Graduate student employee position; duties include customer service, technical assistance, and supporting marketing/research tasks.

Responsibilities

• Provide customer service and assistance to staff, faculty, students, and guests.
• Offer technical assistance for software (e.g., Zoom, Office 365) and mobile devices.
• Assist with program marketing, social media, and communication tracking.
• Support with security and safety procedures at St. Cloud State Twin Cities locations.
• Create basic documentation for technology, safety, or security-related tasks.

Skills

Customer service

Technical support

Marketing support

Research

Security support

Tools

Zoom

Office 365

Laptops

iPads

Classroom equipment

Job description

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Graduate student employee (facility assistant) positions exist to provide customer service, technical assistance, marketing support, research, and/or security support functions for staff, faculty, students, and guests at St. Cloud State Twin Cities, located at North Hennepin Community College.

Monitoring Classes on weekday evenings and Saturdays.

Providing technical assistance for: 1) software, to include Zoom, Office 365 programs; 2) mobile devices to include laptops and iPads; 3) classroom/conference Room equipment

Tracking prospects and initiating communication flow

Assisting with program marketing, including social media

Conducting research for program directors as needed

Assisting guests with facility directions and Wi‑Fi access

Referring people to NHCC IT and/or St. Cloud Husky Tech as needed

Familiarity with information contained in the Twin Cities Emergency Procedures guide

Actions to facilitate security and safety in and around St. Cloud State Twin Cities at North Hennepin Community College

Creating documentation, as needed, for technology, safety, or security

Selling refreshments and stocking inventory

Attending job-related trainings as assigned

Other related duties as assigned Nature and Scope of the Position