Student Technology Specialist

Goshen College; Goshen (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Goshen College in Goshen, IN seeks a Student Technology Specialist to assist campus users and IT systems. You will provide friendly, frontline support in person, by phone, remotely, and through the ticketing system.

You will install and support hardware and software including Microsoft 365, Google Workspace, printers, AV equipment, and network connections. This role values reliability, organization, and a willingness to learn and grow in IT.

Qualifications

• Promptness and reliability; ability to show up on time.
• Personal organization and ability to prioritize multiple tasks.
• General comfort with computers and technology; willingness to learn new skills.
• Willingness to gracefully receive direction and constructive feedback.
• Ability to troubleshoot issues and create workaround solutions.
• Interest in learning IT systems.
• Previous experience with IT systems is desirable but not required.

Responsibilities

• Installing and supporting hardware, including computers, printers, phones, AV equipment, and network connections
• Installing and supporting software applications, including Microsoft M365, Adobe Creative Cloud, and Google Workspace
• Receiving, documenting, and troubleshooting IT issues for campus users

Skills

Promptness & Reliability

Personal Organization

General comfort with computers

Willingness to take direction

Troubleshooting

Interest in learning IT systems

Job description

Employment

Part Time

Position

Location

Job Description

Student Technology Specialists serve in key roles assisting in the support of campus users and campus IT systems. Responsible for providing a positive customer service experience, students in this role provide technical support to campus community members in person, via remote connection, over the phone, and through the online ticketing system.

• Installing and supporting hardware, including computers, printers, phones, AV equipment, and network connections
• Installing and supporting software applications, including Microsoft M365, Adobe Creative Cloud, and Google Workspace
• Receiving, documenting, and troubleshooting IT issues for campus users

Qualifications

• Promptness and Reliability – ability to show up on time and be productive
• Personal Organization – ability to prioritize multiple tasks and document work
• General comfort with computers and technology; desire to learn new skills
• Willingness to gracefully receive direction and constructive feedback
• Ability to use knowledge to troubleshoot issues and create workaround solutions
• Interest in learning IT systems

Previous experience with IT systems is desirable but not required. Some student techs have had little or no formal prior experience!