Tech Support Student: Tier 1 Helpdesk & Knowledge Base

Bethel University; Saint Paul (MN); On-site; USD 17,000 - 22,000; Part time

Job summary

Bethel University in Saint Paul, MN seeks a student technology support assistant to answer calls and assist the Bethel community with IT issues. You will gather information, provide Tier 1 solutions, and fulfill service requests for equipment.

You will document case information thoroughly and contribute to knowledge base documentation, while delivering prompt service to telephone and walk‑in customers, with a team of staff and students.

Qualifications

• Must be reliable (show up on time, stay on task, notify me before an absence).
• Must be motivated to learn.
• Must be able to work independently with minimal supervision.
• Must work well with other students.
• Must be able to take direction from multiple Staff employees.
• Must be able to communicate in a professional manner to Bethel community members.
• Ability to research solutions to new or difficult problems.

Responsibilities

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting process.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly and correctly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

Skills

Reliable

Motivated to learn

Independent work

Professional communication

Teamwork

Job description

Bethel University in Saint Paul, MN seeks a student technology support assistant to answer calls and assist the Bethel community with IT issues. You will gather information, provide Tier 1 solutions, and fulfill service requests for equipment.

You will document case information thoroughly and contribute to knowledge base documentation, while delivering prompt service to telephone and walk‑in customers, with a team of staff and students.