Student Experience & Campus Support Specialist

nus; San Diego (CA); On-site; CAD 38,000 - 50,000; Full time

Job summary

National University is seeking a Campus Support Specialist to provide on-site support for students and prospective students, handling inquiries and coordinating services.

The role emphasizes advising, financial aid, student accounts, and university services, with liaison responsibilities for remote advising. Strong communication and organizational abilities are essential to ensure accurate information flow and high-quality service.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of three (3) years of experience in customer service or related required.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Responsibilities

• Handle phone calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Organize and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Answer application and general enrollment inquiries from the public.
• Maintain relevant records and documentation, as required.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Multitasking

Education

Bachelor's degree

Three years of experience

Higher education experience

Tools

Microsoft Word

MS Office

Job description

National University is seeking a Campus Support Specialist to provide on-site support for students and prospective students, handling inquiries and coordinating services.

The role emphasizes advising, financial aid, student accounts, and university services, with liaison responsibilities for remote advising. Strong communication and organizational abilities are essential to ensure accurate information flow and high-quality service.