Campus Support Specialist I (Vandenberg Education Center)

National University; Center (IN); On-site; USD 27,552 - 34,440; Full time

Job summary

National University is seeking a Campus Support Specialist to provide on-site assistance for students and prospective students, handling advising, financial aid, student accounts, and university services, and acting as a liaison for remote advising.

This position focuses on delivering accurate information, coordinating with multiple departments, and maintaining a welcoming, organized campus environment at the Vandenberg Education Center.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of three years of customer service experience.
• Experience in higher education preferred.
• Experience in a technology-driven enterprise preferred.

Responsibilities

• Handle phone calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Organize and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Answer application and general enrollment inquiries from the public.
• Maintain attendance rosters and communicate updates to faculty, students, and staff.

Skills

Customer service

Communication skills

Data entry

Organization

Microsoft Office

Problem-solving

Education

Bachelor's degree preferred

3+ years experience

Higher education experience

Tools

Microsoft Word

Microsoft Office

Job description

Position Summary

The Campus Support Specialist provides on‑site support for students and prospective students. Offers administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first‑level support for remote advising.

Compensation Range

Hourly: $20.00 – $25.77

Essential Functions

• Maintain all tasks and responsibilities set by the leadership team.
• Handle phone calls, in‑person walk‑ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Organize and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Answer application and general enrollment inquiries from the public.
• Maintain excellent relations with students and prospective students.
• Maintain relevant records and documentation, as required.
• Provide input on how to improve processes based on client feedback.
• Properly assess students’ needs and determine the level of support needed.
• Perform other work‑related duties, such as project planning and general administration, as directed by the Associate Center Director.
• Update and analyze attendance rosters, enforce National University attendance policies and procedures, initiate roster calls and retention procedures.
• Ensure daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials.
• Contribute to a positive and productive team atmosphere and working conditions.
• Deliver messages to students on behalf of the University as needed, not limited to above tasks.
• Ensure classroom, equipment, and facility readiness for daily activities including conferences, internal meetings, continuing education, and academic classes.
• Assist with room reservations.
• Support the campus or location in the absence of the Associate Center Director.
• Participate in ongoing department projects or other special projects, as needed.
• Maintain reasonable and consistent attendance to fulfill position requirements.
• Provide direct support and case management to students navigating academic and personal challenges, with on‑camera participation during virtual appointments, team meetings, and cross‑functional sessions as a core component of effective communication and quality care.
• Other duties as assigned.

Supervisory Responsibilities

N/A

Requirements

Education & Experience

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of three (3) years of experience in customer service or a related field.
• Experience in higher education preferred.
• Experience working in a technology‑driven enterprise preferred.

Competencies / Technical / Functional Skills

• Knowledge of university policies and procedures, including updates.
• Strong customer service skills and a desire to work in this capacity.
• Ability to manage difficult customer situations that may involve escalation.
• Established interpersonal skills and proven ability to work independently.
• Effective verbal and written communication, clear expression of ideas, good listening, and keeping others informed.
• Skill in interacting with various departments.
• Friendly service in person, on calls, and in written correspondence.
• Solution‑focused interactions with students, team members, clients, faculty, and staff while adhering to university policies.
• Capacity to influence, build effective relationships, and align with partners to accomplish business objectives.
• Ability to multi‑task and prioritize in a fast‑paced environment.
• Strong organizational, detail‑oriented, and analytical skills.
• Problem‑solving, flexibility, meeting deadlines, and adapting to change.
• Strong administrative skills to facilitate operations.
• Maintain confidentiality and uphold the highest level of integrity.
• Teamwork and contribution to a positive atmosphere.
• Advocacy for students while preserving university integrity.
• Understanding of the university mission, vision, values, goals, and strategies.
• Proficiency with Microsoft Word and the Microsoft Office suite.

Location

On‑site, Vandenberg Education Center

Travel

Some travel required

Equal Opportunity Employer Statement

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. All qualified applicants will receive equal consideration for employment, education, and admission at National University.