Student Enrollment Concierge I

Tennessee Board of Regents; Knoxville (TN); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Educational Assistance

Retirement Options

Paid Holidays

Job summary

Pellissippi State Community College is hiring an Enrollment Services Specialist I to assist students, families, and the campus community with admissions, registration, financial aid, and advising for non-degree students.

The role covers handling applications, advising on holds, scheduling entrance testing and advising, and guiding users through myPellissippi and related systems to ensure smooth, compliant processes and student success.

Qualifications

• High School Diploma with 5+ years of customer service or call center experience.
• Associate degree with 3+ years of customer service or call center experience.
• Bachelor degree with 2+ years of customer service or call center experience.
• Excellent communication, analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team; part-time experience counted at 50%.

Responsibilities

• Serve as frontline contact for Student Services and assist with onboarding and enrollment questions.
• Help students with applying to Pellissippi state, enrolling, documents, FAFSA and financial aid processes.
• Provide information on holds, transcripts, payments, advising, testing, orientation, and events.
• Navigate myPellissippi, Banner, ARgos, and other systems to support students.
• Educate the student body at recruitment events and participate in training.
• Manage referrals to student affairs, counselors, and other campus staff as needed.

Skills

Customer service excellence

Communication skills

Multitasking

FERPA knowledge

Problem solving

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

Banner

myPellissippi

Argos

BDMS

FAST

TSAC portal

Gravyty Chatbot

Webex

CRM system

Job description

Pellissippi State Community College is hiring an Enrollment Services Specialist I to assist students, families, and the campus community with admissions, registration, financial aid, and advising for non-degree students.

The role covers handling applications, advising on holds, scheduling entrance testing and advising, and guiding users through myPellissippi and related systems to ensure smooth, compliant processes and student success.