Frontline Enrollment & Financial Aid Specialist

Pellissippi State Community College; Knoxville (TN); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Educational Assistance: Fee Waiver

Sick Leave Bank

14 Paid Holidays

Job summary

Pellissippi State Community College in Knoxville seeks an Enrollment Services Specialist I to support students, families, and campus communities in admissions, dual enrollment, registration, financial aid, and advising for non-degree students. You will handle applications, advise on holds, schedule testing and advising appointments, navigate myPellissippi, and process EVEA documents.

Assist with FAFSA and state aid, and guide on policies and events to support recruitment, retention and

Qualifications

• High School Diploma and 5 years of customer service or call center experience (financial aid experience preferred).
• Associate Degree with 3 years of customer service or call center experience (financial aid experience preferred).
• Bachelor Degree with 2 years of customer service or call center experience (financial aid experience preferred).
• Excellent communication, analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team.
• Part-time work experience is calculated at 50% of full-time experience.

Responsibilities

• Serve as the frontline customer service contact for Student Services.
• Assist students/parents with onboarding and enrollment questions, advising on holds, and navigating admissions processes.
• Provide information on enrollment, financial aid, transcripts, payments, testing, and advising across channels.
• Process financial aid documents and assist with FAFSA and state aid applications.
• Educate students and families at recruitment events and respond to inquiries via phone, chat, email.

Skills

Customer service

Communication

Analytical thinking

Problem-solving

Teamwork

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

myPellissippi

Banner

Argos

BDMS

Gravyty Chatbot

Webex

Job description

Pellissippi State Community College in Knoxville seeks an Enrollment Services Specialist I to support students, families, and campus communities in admissions, dual enrollment, registration, financial aid, and advising for non-degree students. You will handle applications, advise on holds, schedule testing and advising appointments, navigate myPellissippi, and process EVEA documents.

Assist with FAFSA and state aid, and guide on policies and events to support recruitment, retention and