Student Employment: Technology Support Assistant - Mt. Carmel and North Haven - Fall 2026

Working at Quinnipiac University; Hamden (CT); On-site; USD 20,664 - 27,552; Part time

Job summary

Quinnipiac University is seeking a Technology Support Assistant to provide excellent technical service and support to customers both in-person and over the phone. This role includes responsibilities such as diagnosing issues, processing transactions, and supporting audio/visual requests on campus.

The ideal candidate should possess strong customer service skills, effective communication capabilities, and a willingness to learn new technologies. The position offers 5 to 15 hours per week in a dynamic environment.

Qualifications

• Energetic and positive attitude.

Responsibilities

• Deliver technical service and support to customers.
• Gather customer’s information and diagnose issues.
• Accurately process and record transactions.

Skills

Customer service orientation

Communication skills

Technical knowledge of software

Listening skills

Tools

Microsoft Office

Adobe products

Windows operating system

Mac operating system

Job description

Job Title

Technology Support Assistant

Department

Information Services

Student Employment Type

Federal Work Study

Responsibilities

• Deliver technical service and support to customers in person and over the phone
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Follow standard processes and procedures
• Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
• Accurately process and record all transactions using issue tracking software
• Ensure public printers have adequate supply levels and report issues where appropriate
• Performing diagnosis of issues, followed by guided solutions
• Verifying proper hardware and software set up
• Respond to Classroom Support Requests
• Support Audio/Visual Requests on campus
• Report to assigned post outside of Tech Center if necessary

Qualifications

• Be energetic and have a positive, professional attitude and appearance
• Be reliable, punctual, and dependable
• Be customer service oriented
• Be able to communicate technical solutions clearly
• Possess proper phone etiquette
• Be able to listen effectively
• Be willing to learn new and emerging technologies
• Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
• Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
• Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
• Be able to follow detailed instructions
• Patience

Hours of Position

5 to 15 hours per week

Required Documents for Application

• Application
• Resume