Part- Time Technical Support Specialist

University of California; Dowagiac (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of California seeks an on-site IT support technician to provide technical information, support, and assistance for campus hardware, software, audio visual and network systems in a classroom environment.

Responsibilities include installing and repairing equipment, maintaining inventory and licensing, and advising on IT projects with a focus on long-term department goals. Excellent communication and problem-solving skills are essential.

Qualifications

• Associate degree required.
• CompTIA A+ and CompTIA Network+ certifications required or equivalent knowledge.
• Experience with desktop operating systems including Windows, Linux, and Mac OS.
• Experience with Education software installation and support.
• Knowledge of diagnostic utilities.
• Exceptional written and oral communication skills.

Responsibilities

• Set up equipment for employee use.
• Install and perform minor repairs to hardware, software, audio visual and printer equipment.
• Monitor security and anti-virus/malware protection and perform maintenance to improve system integrity.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.

Skills

Communication skills

Windows OS

Linux OS

Mac OS

Problem solving

Education

Associate’s degree

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

The position will provide technical information, support, advice and assistance for campus wide computer hardware, software, audio visual and network systems. Required to work on site to modify, install, clean and repair computer software and hardware, peripherals, printers, and audio visual equipment in a classroom environment. Maintain and improve equipment and software inventory and licensing. Must have excellent communication and problem solving skills. Participate and provide knowledgeable input and advice on IT projects with the thought of long range goals of the department and college.

Required Qualifications

• Minimum of Associate’s degree from an accredited college or university
• CompTIA A+ and CompTIA Network + certification or equivalent knowledge
• Experience with desktop operating systems including Windows, Linux, and Mac OS
• Experience with Education software installation and support
• Knowledge of diagnostic utilities
• Exceptional written and oral communication skills

Preferred Qualifications

Other Information

Essential Duties and Responsibilities

• Set up equipment for employee use
• Install and perform minor repairs to hardware, software, audio visual and printer equipment
• Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Provide support backup for audio visual equipment in the classrooms
• Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, and servers
• Diagnose and resolve client issues within a timely basis
• Notify supervisor of project and work-order status, and advanced issues
• Perform equipment inventory and distribution
• Maintains client confidence and protects operations by keeping information confidential
• Maintains professional and technical knowledge
• Contributes to team effort by accomplishing related results as needed.
• The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Special Instructions to Applicants

Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:
1. The physical activity of this position.
A. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
B. Kneeling. Bending legs at knee to come to a rest on knee or knees.
C. Crouching. Bending the body downward and forward by bending leg and spine.
D. Reaching. Extending hand(s) and arm(s) in any direction.
E. Standing. Particularly for sustained periods of time.
F. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
G. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
H. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
I. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
J. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling.
K. Grasping. Applying pressure to an object with the fingers and palm.
L. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
M. Talking. Expressing or exchanging ideas by means of the spoken word.
N. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
O. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The employee is required to have visual acuity to perform an activity where the seeing job is at or within arm’s reach; performs tasks of a non-repetitive nature, such as technicians, service people, plumbers, painters, mechanics, etc.

None. The employee is not substantially exposed to adverse environmental conditions.

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Inside Higher Ed
  • Chronicle of Higher Ed
  • LinkedIn
  • Twitter
  • Facebook
  • MI Talent
  • MCCA Website
  • The Ladders
  • Indiana Career Connect
  • SouthwestMichiganJobs.com
  • Employee Referral
  • SMC Website
  • SMC Job Alert Email
  • HigherEdJobs

Required Documents

• Resume
• Cover Letter

Optional Documents

• Academic Transcripts
• Optional Documents