Computer Support Technician Assistant - Student

Oklahoma City Community College; Oklahoma City (OK); On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Flexible work hours

Experience in technical support

Job summary

A community college in Oklahoma City is seeking a Student Computer Support Technician Assistant. This role involves assisting with software and hardware issues alongside Audio Visual Services Technicians. Candidates must be current students enrolled in a minimum of 6 credit hours and have one year of experience with Windows OS. The position offers flexible hours up to 25 hours per week, making it suitable for students looking to gain practical experience.

Qualifications

• Must be a current OCCC student enrolled in a minimum of 6 hours or more.
• Must have one year experience using and maintaining Windows OS.

Responsibilities

• Assist Computer Support Technicians with software and hardware issues.
• Provide technical support for audio-visual hardware and setup.

Skills

Teamwork

Education

Current OCCC student enrolled in a minimum of 6 hours

Tools

Windows OS

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at [phone], Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Position Information

Classification Title: Student Employment Program (FWSP/STEP)

Working Title: Datatel Position ID NEAD8FEDWORK1A / NEAD9TECHSUP1A

Annual Hours: As needed or assigned not to exceed 25 hours per week or 750 hours

Placement Range: $10.00

Position Type: Student Employee

Job Category: Student

General Description: The Student Computer Support Technician Assistant provides assistance to the Computer Support Technicians in resolving problems and providing technical support for approved computer software and hardware. In addition, the Student Computer Support Technician Assistant also provides assistance to Audio Visual Services Technicians in resolving problems and providing technical support for approved audio-visual hardware and the setup of audio-video equipment.

Reports To: None

Requirements: Must be a current OCCC student enrolled in a minimum of 6 hours or more for the Fall or Spring semester or enrolled in a minimum of 3 hours for the Summer semester. OR Must be a current OCCC student with a federal work study award. AND One (1) year experience using and maintaining Windows OS.

Required Knowledge, Skills & Abilities

Must be able to work with others as a team.

Physical Demands/Working Conditions

• GENERAL PHYSICAL REQUIREMENTS: Medium work: Occasionally exert up to 50 pounds of force and frequently exert up to 20 pounds of force and/or up to 10 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects.
• PHYSICAL ACTIVITIES: Frequently move about the various OCCC campuses; frequently communicate with and listen to faculty, staff, students, and others to perform the essential functions; frequently remain in a standing and stationary position; frequently operate a computer, other office machinery, and mobile devices; frequently operate equipment that involves repetitive motions of hands and wrists; frequently position self to grasp, move, lift, push, pull, work on, or operate and/or inspect equipment; frequently position self to access materials that may be above head or at ground level.
• VISUAL ACUITY: Judge, observe and assess accuracy, neatness, thoroughness of work assigned or to make general observations; have visual discernment of color and shapes.
• WORKING CONDITIONS: Essential functions performed in an indoor, office, classroom, theater, or computer storage room setting; perform essential functions in close quarters, small enclosed rooms, and narrow aisles or passageways.

Preferred Qualifications

Currently enrolled in OCCC’s Computer Science program.

Required Training

—

Work Hours

Between the hours of 8 a.m. to 5 p.m. To be determined according to applicant's availability.

Department

Desktop Support

Job Open Date

08/26/2024

Job Close Date

Open Until Filled.

HR Contact

Special Instructions to Applicants: Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at [phone], Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Posting Number

Student, Work Study, Temporary_0402864

Job Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

• Prepare computers for deployment including software and hardware installation.
• Perform installation and setup of computers and audio-visual equipment and technology for use by students and employees.
• Provide routine and emergency maintenance of desktop and audio-visual technology.
• Serve as on call computer and audio-visual support technician.
• Maintain accurate service records and document work performed using ticketing system.
• Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
• Contribute to a safe educational & working environment.
• Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
• Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
• Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * (1) Are you a current OCCC student enrolled in a minimum of 12 hours during the Fall or Spring semester or 3 hours in the Summer semester; OR (2) Are you a current OCCC student with a federal work study award?
  • Yes
  • No
• * Please describe how your experience meets the minimum requirement of one (1) year experience using and maintaining Windows OS. (Open Ended Question)
• * Briefly explain your at least one (1) year experience using and maintaining Windows OS. (Open Ended Question)
• * Have you attached all required documents?
  • Yes
  • No

Required Documents

• Required Documents:
  • Cover Letter
  • Resume/CV
• Optional Documents:
  • Transcript
  • Other Document

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