Student CRM & Enrollment Data Specialist

Waukesha County Technical College; Village of Pewaukee (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Tuition waiver

Paid holidays

Job summary

Waukesha County Technical College is hiring a CRM Specialist to manage and optimize the CRM for admissions, enrollment, and campus partnerships. You will ensure data accuracy, train staff, and configure campus systems to meet needs, acting as a secondary CRM administrator.

You will work with enrollment leadership, associate deans, and marketing to align analytics with recruitment strategies and improve efficiency across processes.

Qualifications

• Experience with higher education CRM solutions, preferably Slate.
• Strong project management and ability to prioritize multiple projects.
• Experience in a higher education setting is preferred.
• Proficient with Windows, Microsoft Office, and Ellucian Banner.
• Excellent problem-resolution, organizational, and communication skills.
• Proficient in data analysis, database management, and data quality.
• Detail-oriented with a commitment to data accuracy and deadlines.

Responsibilities

• Identify trends in recruitment, applications, enrollment, and CRM use.
• Monitor daily CRM operations and provide end-user support.
• Segment prospective students using data to tailor communications.
• Analyze processes to remove bottlenecks and improve UX.
• Collaborate with staff to align data analysis with recruitment strategies.
• Provide training and develop user documentation for staff.
• Serve as secondary CRM administrator and backup to the Director.
• Contribute to special projects and maintain professional knowledge.

Skills

Slate experience

Project management

Higher ed experience

Data analysis

End-user support

Ellucian/Banner knowledge

Excel/Office

Communication

Education

Bachelor's degree

Associate degree + 2 years experience

Tools

Windows

Microsoft Office

Ellucian (Banner)

CRM platforms

Data warehouses

Job description

Waukesha County Technical College is hiring a CRM Specialist to manage and optimize the CRM for admissions, enrollment, and campus partnerships. You will ensure data accuracy, train staff, and configure campus systems to meet needs, acting as a secondary CRM administrator.

You will work with enrollment leadership, associate deans, and marketing to align analytics with recruitment strategies and improve efficiency across processes.