Student Call Center Associate (Work-Study)

Colorado Community College System (CCCS); Aurora (CO); Hybrid; USD 20,000 - 28,000; Part time

Job summary

Community College of Aurora is seeking a Call Center Work-Study to support our student and community services from CentreTech Campus in Aurora. The role focuses on phone-based assistance, ensuring accurate information and a courteous customer experience for all callers.

The position is available to students eligible for Federal Work-Study, with duties including answering calls, guiding inquiries, and assisting with campus processes.

Qualifications

• Excellent customer service skills.
• Teamwork and collaboration across shifts.
• Flexible availability to support campus needs.
• Quick learner with ability to adapt to processes.
• Motivated and reliable in a fast-paced environment.
• Demonstrates patience when assisting students and community members.
• Work-study eligible and able to participate in federal program.

Responsibilities

• Answer incoming phone calls in a timely and professional manner.
• Provide quality customer service to students and community members.
• Assist students with the onboarding process and questions about CCA.
• Be knowledgeable of college policies and procedures.
• Stay informed about campus closures and events.

Skills

Excellent Customer Service Skills

Team worker

Flexible

Quick Learner

Motivated

Patience

Reliable

Work-Study Eligible

Job description

Community College of Aurora is seeking a Call Center Work-Study to support our student and community services from CentreTech Campus in Aurora. The role focuses on phone-based assistance, ensuring accurate information and a courteous customer experience for all callers.

The position is available to students eligible for Federal Work-Study, with duties including answering calls, guiding inquiries, and assisting with campus processes.