Advising Center – Front Desk Assistant

Colorado Community College System (CCCS); Aurora (CO); On-site; USD 20,000 - 28,000; Full time

Job summary

The Community College of Aurora is seeking a Front Desk Assistant for the Advising Center. This work-study role will be the first contact for students and will guide them to the resources that meet their needs.

Duties include greeting students, directing them to advisors, answering calls and emails, scheduling appointments, sending surveys, and organizing advising materials. A friendly, team-oriented attitude and commitment to diversity are essential.

Qualifications

• Excellent communications skills.
• Comfortable talking with others on the phone and in-person.
• Positive and supportive attitude.
• Respect for diversity and inclusion of others.
• Ability to work productively on a team.
• Work-study eligible.

Responsibilities

• Greet, welcome, and assist students with general information and resources.
• Direct students to appropriate pathway advisors, departments and resources.
• Answer incoming calls, responding to voicemail and e-mails.
• Schedule advising appointments.
• Send post-appointment surveys to students.
• Assemble materials for new student folders, workshops, employers and communities.
• Organize, maintain and stock materials in the advising office.
• Assist with other duties as needed.

Skills

Communication

Phone & In-person

Positive attitude

Diversity & inclusion

Teamwork

Work-study eligible

Job description

Title: Advising Center – Front Desk Assistant

Position Type: Workstudy

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range:$17.50 per Hour

Who We Are

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary

The front desk assistant supports the Advising Department (Pathway Advising and Career Services). The front desk assistant will be the first point of contact for students and will work to support the advising team by guiding students to the resources and services that best meet their needs.

Duties & Responsibilities

• Greet, welcome, and assist students with general information and resources
• Direct students to appropriate pathway advisors, departments and resources
• Answer Incoming Calls, responding to voicemail and e-mails
• Schedule advising appointments
• Send post-appointment surveys to students
• Assemble materials for new student folders, workshops, employers and communities
• Organize, maintain and stock materials in the advising office
• Assist with other duties as needed

Minimum Qualifications

• Excellent communications skills
• Comfortable talking with others on the phone and in- person
• Positive and supportive attitude
• Respect for diversity and inclusion of others
• Ability to work productively on a team
• Work-study eligible

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email [e-mail] for assistance.

Eligibility Requirements

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.