Call Center Work Study

Colorado Community College System (CCCS); Aurora (CO); On-site; USD 20,000 - 28,000; Part time

Job summary

Community College of Aurora is seeking a Call Center Work-Study to support our student and community services from CentreTech Campus in Aurora. The role focuses on phone-based assistance, ensuring accurate information and a courteous customer experience for all callers.

The position is available to students eligible for Federal Work-Study, with duties including answering calls, guiding inquiries, and assisting with campus processes.

Qualifications

• Excellent customer service skills.
• Teamwork and collaboration across shifts.
• Flexible availability to support campus needs.
• Quick learner with ability to adapt to processes.
• Motivated and reliable in a fast-paced environment.
• Demonstrates patience when assisting students and community members.
• Work-study eligible and able to participate in federal program.

Responsibilities

• Answer incoming phone calls in a timely and professional manner.
• Provide quality customer service to students and community members.
• Assist students with the onboarding process and questions about CCA.
• Be knowledgeable of college policies and procedures.
• Stay informed about campus closures and events.

Skills

Excellent Customer Service Skills

Team worker

Flexible

Quick Learner

Motivated

Patience

Reliable

Work-Study Eligible

Job description

Title: Call Center Work Study

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range:$17.50 per Hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses.

Duties & Responsibilities:

• Answer incoming phone calls in a timely and professional manner
• Provide quality customer service
• Assist students with the getting started process and questions about CCA
• Knowledgeable of school policies & procedures
• Informed about campus closures, events, and other happenings on campus
• Data entry as assigned
• Supporting with call campaigns as assigned

Minimum Qualifications:

• Excellent Customer Service Skills
• Team worker
• Flexible
• Quick Learner
• Motivated
• Patience
• Reliable
• Work-Study Eligible

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email [e-mail] for assistance.

Work Study Eligibility Requirements:

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.