Financial Aid Support Specialist (Work-Study)

Colorado Community College System (CCCS); Aurora (CO); Hybrid; USD 23,000 - 26,000; Part time

Job summary

Community College of Aurora seeks a Financial Aid Customer Service Representative/Office Assistant to support the Financial Aid Office. You will handle inquiries, help with FAFSA/CASFA submissions, and cover front desk and phones as needed.

The role requires strong organization, a professional demeanor, and the ability to work independently. This work‑study position emphasizes diversity, equity, and inclusion, serving a diverse student body at CCA.

Qualifications

• Eligible Community College of Aurora student for Federal Work-Study.
• Enrolled in at least six credit hours.
• Must not have earned a first bachelor’s degree.
• Pursuing an eligible program of study.

Responsibilities

• Provide customer service in person, on the phone, and virtually.
• Return voicemails and emails.
• Schedule FAFSA appointments for the CTC campus.
• Document intake and review students’ files comprehensively.
• Attend weekly update meetings for Financial Aid.
• Assist advisors with projects as needed.
• Keep the financial aid office clean and organized, and support related tasks.

Skills

Customer service

Communication skills

Bilingual or multilingual

MS Office proficiency

Independent and team player

Reliability and punctuality

Diversity & inclusion

Job description

Community College of Aurora seeks a Financial Aid Customer Service Representative/Office Assistant to support the Financial Aid Office. You will handle inquiries, help with FAFSA/CASFA submissions, and cover front desk and phones as needed.

The role requires strong organization, a professional demeanor, and the ability to work independently. This work‑study position emphasizes diversity, equity, and inclusion, serving a diverse student body at CCA.