Financial Aid Customer Service Representative/Office Assistant

Colorado Community College System (CCCS); Aurora (CO); Hybrid; USD 23,000 - 26,000; Part time

Job summary

Community College of Aurora seeks a Financial Aid Customer Service Representative/Office Assistant to support the Financial Aid Office. You will handle inquiries, help with FAFSA/CASFA submissions, and cover front desk and phones as needed.

The role requires strong organization, a professional demeanor, and the ability to work independently. This work‑study position emphasizes diversity, equity, and inclusion, serving a diverse student body at CCA.

Qualifications

• Eligible Community College of Aurora student for Federal Work-Study.
• Enrolled in at least six credit hours.
• Must not have earned a first bachelor’s degree.
• Pursuing an eligible program of study.

Responsibilities

• Provide customer service in person, on the phone, and virtually.
• Return voicemails and emails.
• Schedule FAFSA appointments for the CTC campus.
• Document intake and review students’ files comprehensively.
• Attend weekly update meetings for Financial Aid.
• Assist advisors with projects as needed.
• Keep the financial aid office clean and organized, and support related tasks.

Skills

Customer service

Communication skills

Bilingual or multilingual

MS Office proficiency

Independent and team player

Reliability and punctuality

Diversity & inclusion

Job description

Title: Financial Aid Customer Service Representative/Office Assistant

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range:$17.50 per Hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.
More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

The primary goal of this position is to aid and support the Financial Aid Office. The Financial Aid Assistant will provide customer service to students over the phone, in person, through email, and online using our virtual communication platform. This student would be expected to learn general and in-depth financial aid information and have the knowledge of how to assist in completing a FAFSA/CASFA and additional documents. The ideal candidate would have strong organizational skills to help with filing and scanning and would be able to work autonomously to help cover the front desk and phones as needed.

Duties & Responsibilities:

• Customer Service in person, on the phone, and virtually.
• Returning voicemails and emails.
• Schedule FAFSA appointments for the CTC campus.
• Document intake and review students’ files – in their entirety.
• Weekly mandatory meeting for updates about Financial Aid (the day will depend on everybody’s availability).
• Helping advisors with projects as needed.
• Must keep all areas of the financial aid office clean and presentable in doing various tasks.
• Other things may be required to complete, related to the job environment.

Minimum Qualifications:

• Professional and friendly attitude.
• Excellent communication skills - Bilingual or multilingual is a plus.
• Familiarity with computers and Microsoft Office suite.
• The ability to learn and work independently and as a member of the team.
• To demonstrate dependability, punctuality, and responsibility.
• Demonstrate diversity, equity, and inclusion.
• Have patience and resilience.
• The ability and willingness to take direction and to learn from constructive criticism and/or feedback,
• Open availability/flexibility is a plus.

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email [e-mail] for assistance.

Eligibility Requirements:

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview. Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.