Student Call Center Agent (Work-Study)

University of California; Aurora (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

The Community College of Aurora is looking for a Call Center Work Study at the CentreTech Campus in Aurora. This student position focuses on delivering courteous, accurate phone support to students and community members, helping with onboarding and answering questions about the college.

Duties include handling incoming calls, providing quality customer service, staying informed about campus operations, and data entry.

Qualifications

• Proven customer service experience preferred.
• Ability to work with diverse student populations.
• Strong communication and data entry accuracy.
• Flexibility to work varying shifts.
• Reliable and punctual.
• Must be Work-Study eligible.

Responsibilities

• Answer incoming calls with professionalism.
• Provide information and assist with starting steps.
• Explain campus policies and procedures.
• Stay informed about campus closures and events.
• Enter data accurately into records.
• Support call campaigns as needed.
• Maintain courteous interactions.

Skills

Customer Service

Team Player

Flexible

Quick Learner

Motivated

Patience

Reliable

Work-Study Eligible

Education

FAFSA on file

Enrolled in ≥6 credits

Not first bachelor’s degree

Pursuing eligible program

Job description

The Community College of Aurora is looking for a Call Center Work Study at the CentreTech Campus in Aurora. This student position focuses on delivering courteous, accurate phone support to students and community members, helping with onboarding and answering questions about the college.

Duties include handling incoming calls, providing quality customer service, staying informed about campus operations, and data entry.