Student Billing & Payments Specialist I

Montgomery College; Germantown (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Vacation and sick leave

Medical and dental benefits

Retirement plan

Tuition assistance for employee and/or

Education assistance and wellness

Job summary

Montgomery College in Rockville seeks a Full-time Student Account Specialist I in the Office of Business Services. The role focuses on cashiering and front-line student payment services with a primary campus base and occasional coverage at other campuses.

Responsibilities include processing varied payments, reconciling cash, maintaining records, ensuring PCI-DSS compliance, and assisting students with payment plans and refunds. Strong customer service and Excel skills are preferred.

Qualifications

• Associate degree or equivalent in accounting, finance, business administration, or related field.
• Two years of experience handling financial transactions or student accounts in an educational or banking environment.
• Experience providing customer service in a high-volume, multi-channel environment.
• Proficiency in reconciling cash, preparing deposit reports, and using financial systems.
• Eligible applicants must be authorized to work in the United States; visa sponsorship not required.

Responsibilities

• Process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems such as point-of-sale.
• Prepare and reconcile daily cashiering reports ensuring cash drawer accuracy; secure and transport deposits according to internal controls and treasury procedures.
• Maintain accurate student and financial records in accordance with institutional and federal guidelines; process returned checks, chargebacks, and declined payments.
• Monitor incoming transactions for anomalies and ensure compliance with PCI-DSS and college policies.
• Provide first-line support to students, parents, and staff with questions about billing, payments, holds, and refunds; assist with payment plans.
• Coordinate with the financial aid office to support Title IV refunds and electronic refunds (eRefund).
• Participate in testing/upgrades to cashiering and AR systems; assist audits as needed.

Skills

Customer service

Cash handling

Financial systems

Education

Associate degree in Accounting/Finance/Business Administration or related field

Tools

Microsoft Excel

Job description

Montgomery College in Rockville seeks a Full-time Student Account Specialist I in the Office of Business Services. The role focuses on cashiering and front-line student payment services with a primary campus base and occasional coverage at other campuses.

Responsibilities include processing varied payments, reconciling cash, maintaining records, ensuring PCI-DSS compliance, and assisting students with payment plans and refunds. Strong customer service and Excel skills are preferred.