Student Account Specialist I

Montgomery College; United States; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Educational assistance

Tuition waiver for employee and depend

Wellness programming including onsite

Retirement plan

Job summary

Montgomery College is seeking a Full-time Student Account Specialist I for the Rockville Campus, with work hours Monday–Friday, 8:30 am–5:00 pm. The role supports billing, holds, refunds, and electronic refunds, while ensuring PCI-DSS compliance and accurate financial records across campuses.

The ideal candidate holds an associate degree in a related field and has 2+ years in financial transactions in education or banking, plus strong Excel skills and customer service experience.

Qualifications

• Experience handling financial transactions or supporting student accounts.
• Customer service experience in a high-volume, multi-channel environment.
• Proficiency in reconciling cash and preparing deposit reports.

Responsibilities

• Accept and process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems.
• Prepare and reconcile daily cashiering reports and secure deposits per procedures.
• Maintain accurate student and financial records per guidelines.
• Process returned checks, chargebacks, and declined payments; update records.

Skills

Customer service

High-volume environment

Financial transactions

Cash handling

Education

Associate degree in Accounting, Finance, Business Administration, or related field

Tools

Microsoft Excel

Job description

Montgomery College, Rockville Campus, seeks candidates for a Full-time Student Account Specialist I. Office of Business Services. The work schedule is Monday-Friday 8:30 am to 5:00 pm. This is a Non-Bargaining, Exempt, Grade 17 position. The position is primarily based at the Rockville Campus; however, the position may be required to provide coverage at other Montgomery College campuses based on operational needs. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Duties

• Accept and process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems such as point-of-sale.
• Prepare and reconcile daily cashiering reports ensuring cash drawer accuracy; and, secure and transport deposits according to internal controls and treasury procedures.
• Maintain accurate student and financial records in accordance with institutional and federal guidelines.
• Process returned checks, chargebacks, and declined payments notifying students and updating records accordingly.
• Monitor incoming transactions for anomalies or compliance red flags and ensure all payment processing activities comply with Payment Card Industry-Data Security Standards (PCI-DSS) and college policies and procedures.
• Provide first-line support to students, parents, and staff with questions about billing, payments, holds, and refunds assisting students with setting up payment plans, resolving account discrepancies, and understanding financial obligations.
• Support students with navigating systems such as self-service portals, third-party billing forms, or tax document requests and participate in outreach activities related to financial literacy, registration holds, or new student onboarding.
• Coordinate with the financial aid office to support timely processing of Title IV refunds and assist students with refund questions and enrollment in electronic refund (eRefund) options.
• Participate in testing and feedback for upgrades or patches to cashiering and account receivable systems.
• Support internal and external audits by providing requested documentation or transaction history.
• Perform other duties as assigned.

Required Qualifications

• Associate degree in Accounting, Finance, Business Administration, or related field.
• Two years of experience handling financial transactions or supporting student accounts in an educational or banking environment.
• Experience providing customer service in a high-volume, multi-channel environment.
• Demonstrated proficiency in reconciling cash, preparing deposit reports, and using financial systems.

The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.

Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Preferred Qualifications

• Proficiency in Microsoft Excel, including sorting, filtering, basic formulas, VLOOKUP and data analysis.

Hiring Range

Hiring Range: $21.36 - $26.71 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $32.05 hourly.

Benefits

• generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [e-mail].

Closing Date

Tuesday, November 3, 2026