Student Account Specialist I

Montgomery College; Maryland; Sur place; USD 29 000 - 37 000; Plein temps

Résumé du poste

Montgomery College is seeking a Full-time Student Account Specialist I for the Rockville Campus with coverage across campuses as needed. The role focuses on cashiering, student payments, and front-line customer service within the Office of Business Services.

Responsibilities include processing payments, reconciling cash, assisting students with payment plans, and maintaining accurate records in compliance with policies and regulations.

Qualifications

• Associate degree in Accounting, Finance, Business Administration, or related field.
• Two years of experience handling financial transactions or supporting student accounts in education or banking.
• Experience providing customer service in high-volume, multi-channel environment.
• Proven proficiency in reconciling cash, preparing deposit reports, and using financial systems.

Responsabilités

• Accept and process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems.
• Prepare and reconcile daily cashiering reports, ensure cash drawer accuracy, and secure deposits.
• Maintain accurate student and financial records per guidelines; process returns, chargebacks, and declined payments.
• Monitor transactions for anomalies and ensure PCI-DSS and college policies compliance.
• Provide first-line support to students, parents, and staff on billing, payments, holds, and refunds.
• Assist students with payment plans, account discrepancies, and understanding financial obligations.
• Help students navigate self-service portals, third-party billing forms, and tax document requests.
• Participate in outreach on financial literacy, holds, and onboarding.
• Coordinate with financial aid to support Title IV refunds and eRefund enrollment.
• Assist in testing upgrades to cashiering and receivable systems.
• Support audits with documentation or transaction history.
• Perform other duties as assigned.

Connaissances

Cash handling

Customer service

Financial records

Problem solving

Attention to detail

Formation

Associate degree in Accounting or related field

Outils

Microsoft Excel

Description du poste

Job Description

Montgomery College, Rockville Campus , seeks candidates for a Full-time Student Account Specialist I. Office of Business Services. The work schedule is Monday-Friday 8:30 am to 5:00 pm . This is a Non- Bargaining, Exempt, Grade 17 position. The position is primarily based at the Rockville Campus; however, the position may be required to provide coverage at other Montgomery College campuses based on operational needs.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Under general supervision perform cross-functional support for the account receivable area of the Office of Business Services with a primary focus on cashiering, and front-line customer service. This job serves as a key contact for student payment services and supports the daily operational integrity of the cashiering and account receivable functions. The Specialist ensures compliance with internal controls, college policy, and state/federal regulations, while contributing to a positive student experience and promoting financial literacy. This role supports continuity of operations during peak periods, staff absences, and campus-specific coverage needs.

Duties include but are not limited to:

• Accept and process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems such as point-of-sale.


• Prepare and reconcile daily cashiering reports ensuring cash drawer accuracy; and, secure and transport deposits according to internal controls and treasury procedures.


• Maintain accurate student and financial records in accordance with institutional and federal guidelines. Process returned checks, chargebacks, and declined payments notifying students and updating records accordingly.


• Monitor incoming transactions for anomalies or compliance red flags and ensure all payment processing activities comply with Payment Card Industry-Data Security Standards (PCI-DSS) and college policies and procedures.


• Provide first-line support to students, parents, and staff with questions about billing, payments, holds, and refunds assisting students with setting up payment plans, resolving account discrepancies, and understanding financial obligations.


• Support students with navigating systems such as self-service portals, third-party billing forms, or tax document requests and participate in outreach activities related to financial literacy, registration holds, or new student onboarding.


• Coordinate with the financial aid office to support timely processing of Title IV refunds and assist students with refund questions and enrollment in electronic refund (eRefund) options.


• Participate in testing and feedback for upgrades or patches to cashiering and account receivable systems.


• Support internal and external audits by providing requested documentation or transaction history.


• Perform other duties as assigned.

Required Qualifications:

• Associate degree in Accounting, Finance, Business Administration, or related field.


• Two years of experience handling financial transactions or supporting student accounts in an educational or banking environment.


• Experience providing customer service in a high-volume, multi-channel environment.


• Demonstrated proficiency in reconciling cash, preparing deposit reports, and using financial systems.


• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.


• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

Preferred Qualifications:

• Proficiency in Microsoft Excel, including sorting, filtering, basic formulas, VLOOKUP and data analysis.

Hiring Range:

$21.36 - $26.71 hourly . Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $32.05 hourly.

As a condition of employment, the following are required at the time of hire:

Successful completion of a background check and degree verification (if applicable).

Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Pl