Student Billing & Accounts Specialist (Remote)

Fielding Graduate University; Santa Barbara (CA); Remote; USD 30,000 - 37,000; Full time

Job summary

Fielding Graduate University is seeking a Student Accounts Specialist to work remotely in a full-time capacity (37.5 hours/week). You will support students, sponsors, and university personnel with tuition accounts, billing, payments, deposits, refunds, and third-party billing arrangements.

Responsibilities include processing payments, explaining financial aid impact, monitoring holds, and resolving discrepancies with strong customer service.

Qualifications

• Associate's degree or equivalent education and experience.
• Three years' experience in accounts receivable, banking, customer service or accounting with high-volume processing.
• Experience handling checks and wires is preferred.

Responsibilities

• Provide customer service and support to students, sponsors, and University personnel regarding tuition accounts, billing and payments.
• Process tuition payments, refunds, and daily bank deposits accurately.
• Manage internal student payment plans and third-party billing arrangements.
• Monitor holds pertaining to leaves of absence and liaise with other service areas to ensure consistent service delivery.
• Review accounts for accuracy and resolve discrepancies or disputes.

Skills

Customer service

Accounts receivable

Billing

Education

Associate's degree in business administration or accounting

Tools

Ellucian Colleague

Job description

Fielding Graduate University is seeking a Student Accounts Specialist to work remotely in a full-time capacity (37.5 hours/week). You will support students, sponsors, and university personnel with tuition accounts, billing, payments, deposits, refunds, and third-party billing arrangements.

Responsibilities include processing payments, explaining financial aid impact, monitoring holds, and resolving discrepancies with strong customer service.