Remote Student Accounts Specialist - Billing & Support

Fielding Graduate University; Oregon; Ibrido; USD 30.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Retirement plan

Health insurance

Descrizione del lavoro

Fielding Graduate University is seeking a Student Accounts Specialist to provide comprehensive support for student tuition accounts from a remote location. You will handle billing, payments, and related financial activities while coordinating with financial aid and sponsorship offices.

The role requires associate-level education with accounting exposure and a track record of handling high-volume transactions.

Competenze

• Associate's degree in business administration and/or accounting or equivalent education/experience.
• Three years' experience in accounts receivable, banking, customer service or accounting with high-volume customer service.
• Experience handling checks and wires preferred.
• Ellucian Colleague experience preferred.

Mansioni

• Provide customer service and support to students, sponsors, and University personnel regarding tuition accounts via phone and email.
• Explain account activity related to financial aid and scholarships to Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and third-party billing arrangements.
• Monitor holds related to leaves of absence.
• Collaborate with other service areas to deliver consistent service.
• Review accounts for accuracy and resolve discrepancies with clear communication.
• Test revisions and upgrades to student payment processing systems.

Conoscenze

High-volume customer service

Customer service

Communication

Formazione

Associate's degree in business administration and/or accounting

Equivalent education and experience

Strumenti

Ellucian Colleague

Descrizione del lavoro

Fielding Graduate University is seeking a Student Accounts Specialist to provide comprehensive support for student tuition accounts from a remote location. You will handle billing, payments, and related financial activities while coordinating with financial aid and sponsorship offices.

The role requires associate-level education with accounting exposure and a track record of handling high-volume transactions.