Remote Student Billing & Accounts Specialist

Fielding Graduate University; United States; A distancia; USD 30.000 - 37.000; Jornada completa

Descripción de la vacante

Fielding Graduate University is seeking a Remote Student Accounts Specialist to support students, sponsors, and university staff with billing, payments, and financial aid impacts. The role emphasizes accurate processing, account reviews, and collaboration with the Financial Aid office to explain award activity.

We offer a 37.5-hour work week, a competitive hourly salary range of $22.08–$26.50, and a comprehensive benefits package as part of Fielding’s commitment to its employees.

Formación

• Associate’s degree in business administration and/or accounting, or closely related field, or equivalent experience.
• Three years’ experience in accounts receivable, banking, customer service or accounting with high-volume customer service.
• Experience in handling checks and wires is preferred.
• Ellucian Colleague experience preferred.

Responsabilidades

• Provide customer service and support to students, student sponsors, and University personnel regarding tuition accounts, including billing, payments, deposits, and third‑party billing.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third‑party billing arrangements.
• Monitor holds and relate to leaves of absence; review accounts for accuracy and diffuse disputes, explaining account activity to stakeholders.
• Test revisions and upgrades to student payment processing systems.

Conocimientos

Customer service

Communication

Attention to detail

Educación

Associate degree in business administration or accounting

Herramientas

Ellucian Colleague

Descripción del empleo

Fielding Graduate University is seeking a Remote Student Accounts Specialist to support students, sponsors, and university staff with billing, payments, and financial aid impacts. The role emphasizes accurate processing, account reviews, and collaboration with the Financial Aid office to explain award activity.

We offer a 37.5-hour work week, a competitive hourly salary range of $22.08–$26.50, and a comprehensive benefits package as part of Fielding’s commitment to its employees.