Student Accounts Specialist

Fielding Graduate University; United States; Remote; USD 30,000 - 37,000; Full time

Job summary

Fielding Graduate University is seeking a Remote Student Accounts Specialist to support students, sponsors, and university staff with billing, payments, and financial aid impacts. The role emphasizes accurate processing, account reviews, and collaboration with the Financial Aid office to explain award activity.

We offer a 37.5-hour work week, a competitive hourly salary range of $22.08–$26.50, and a comprehensive benefits package as part of Fielding’s commitment to its employees.

Qualifications

• Associate’s degree in business administration and/or accounting, or closely related field, or equivalent experience.
• Three years’ experience in accounts receivable, banking, customer service or accounting with high-volume customer service.
• Experience in handling checks and wires is preferred.
• Ellucian Colleague experience preferred.

Responsibilities

• Provide customer service and support to students, student sponsors, and University personnel regarding tuition accounts, including billing, payments, deposits, and third‑party billing.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third‑party billing arrangements.
• Monitor holds and relate to leaves of absence; review accounts for accuracy and diffuse disputes, explaining account activity to stakeholders.
• Test revisions and upgrades to student payment processing systems.

Skills

Customer service

Communication

Attention to detail

Education

Associate degree in business administration or accounting

Tools

Ellucian Colleague

Job description

Non-Exempt

Office of Student Financial Services

Reports to: Student Accounts Manager

Position: Regular, Full-Time

Location: Remote

FLSA Status: Non-Exempt

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the university reasonably expects to pay for this position is $22.08 – $26.50

Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the university. We offer a competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

Fielding Graduate University is an innovative global community dedicated to educating scholars, leaders, and practitioners in pursuit of a more just and sustainable world. We do this by providing exemplary interdisciplinary programs within a distributed and relational learning model grounded in student-driven inquiry and leading to enhanced knowledge. Fielding has approximately 1,050 students and 150 faculty members residing throughout the United States and internationally. Please visit our website at www.fielding.edu to learn more.

We are seeking a Student Accounts Specialist to work remotely on a full-time 37.5-hour per week basis.

Summary

Provide customer service and support to students, student sponsors, and University personnel regarding all aspects of the student’s tuition account, including billing and payments, admission deposits and registration, the impact of student loans and scholarships on account balances, collections, and policies and procedures related to student account transactions via phone and email. Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid. Accurately process tuition payments, refunds, and daily bank deposits. Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements. Monitor Student Account Office Holds as they pertain to leaves of absence. Participate with other service areas to facilitate consistent delivery of service and information. Review student accounts for accuracy; employ well-developed communication skills to diffuse difficult situations, resolve discrepancies or disputes, and communicate technical information. Test revisions and upgrades to student payment processing systems.

Qualifications

Applicants should have an associate’s degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience. Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service. Experience in handling checks and wires is preferred. Ellucian Colleague experience preferred.

We Are an Equal Opportunity Employer

Equal employment opportunity is a fundamental principle at Fielding. We’re committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. Employment here is based upon personal capabilities and qualifications without discrimination based on race, color, religion, gender (including gender identity and gender expression), sexual orientation, marital status, age, national origin, citizenship status, military/military spouse, or veteran status, disability, or any other protected class as established by law.

Fielding Graduate University is committed to inclusive excellence and encourages diversity and inclusivity in all its enterprises. As an equal opportunity employer committed to social justice, we value and welcome individuals of all ages, abilities, backgrounds, beliefs, genders, gender identities, gender expressions, marital status, national origins, race and ethnicities, religious affiliations, sexual orientations, military/military spouse, or veteran status – and other visible and nonvisible differences. We seek employees who are committed to creating a respectful, welcoming, and inclusive environment for all community members.