Student Billing & Accounts Specialist

Endicott College; Tiffin (IA); On-site; USD 47,000 - 57,000; Full time

Job summary

Endicott College is seeking a Bursar Assistant to join the Bursar’s Office on the Beverly, MA campus. You will handle student financial accounts, assist with billing, collections, and reconciliation for undergrad, graduate, and continuing education programs, and provide friendly, accurate service to students and families.

Reporting to the Bursar, the role requires attention to detail, ability to manage multiple tasks, and flexibility to work occasional evenings or during peak periods.

Qualifications

• High School diploma required. Associates degree or equivalent experience preferred
• Experience with student accounts receivable, billing, collections, or higher education finance preferred.
• Strong problem-solving skills with exceptional attention to detail.
• Excellent organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Outstanding written, verbal, and interpersonal communication skills with a strong customer service orientation.
• Ability to build collaborative working relationships across departments and work effectively as part of a team.
• Ability to work effectively with students, families, faculty, staff, and external partners from diverse backgrounds.
• Ability to maintain confidentiality of records and information
• Proficiency in Microsoft Office Suite, Google Workspace, and student information or ERP systems.

Responsibilities

• Analyze and reconcile student accounts, including tuition and fees, adjustments, payments, credits, and account balances.
• Greet students and families in person and on the phone.
• Monitor, respond or triage all student correspondence received through the ticketing system.
• Support Associate Bursar’s in outbound calling to students with delinquent accounts.
• Provides information and or assistance to students in person, by email or over the phone as necessary. Promotes a positive image of the Bursar’s Office when handling customer/client problems by treating each individual with respect and resolving their concerns/complaints in a professional manner.
• Responsible for adherence to credit policies as established by the Board of Trustees as well as Federal and State regulations.
• Participates in registration process by assisting students at the stopping point due to their financial obligations to the College.
• Flexibility to work occasional evenings or extended hours during peak operational periods, including registration and other major campus events.
• Reliable transportation for attendance at required campus events and work-related responsibilities.
• Contribute to continuous process improvement and perform additional duties as assigned to support the overall success of the Bursar’s Office and the College
• Provide operational support and cross-coverage for other functions within the Bursar’s Office
• Assist Sr. Associate Bursar with projects and tasks assigned by the Bursar

Skills

Customer service orientation

Attention to detail

Organizational skills

Communication skills

Teamwork

MS Office / Google Workspace / ERP

Education

High School diploma

Associates degree or equivalent experience

Job description

Endicott College is seeking a Bursar Assistant to join the Bursar’s Office on the Beverly, MA campus. You will handle student financial accounts, assist with billing, collections, and reconciliation for undergrad, graduate, and continuing education programs, and provide friendly, accurate service to students and families.

Reporting to the Bursar, the role requires attention to detail, ability to manage multiple tasks, and flexibility to work occasional evenings or during peak periods.