Bursar Assistant

endicott; United States; On-site; USD 36,000 - 56,000; Full time

Job summary

Endicott College seeks a Bursar Assistant to join the Bursar's Office on Massachusetts' North Shore. You will analyze and reconcile student accounts, advise students and families on billing procedures, and help with tuition, housing, and related fee matters across programs.

The role demands strong communication, attention to detail, discretion, and the ability to handle multiple tasks during peak periods and campus events.

Qualifications

• High school diploma required.
• Associates degree or equivalent experience preferred.
• Experience with student accounts receivable, billing, collections or related processes.

Responsibilities

• Analyze and reconcile student accounts, including tuition and fees adjustments, payments, credits, and balances.
• Greet students and families in person and on the phone.
• Monitor or triage all student correspondence via the ticketing system.
• Support outbound calls to students with delinquent accounts.
• Provide information and assistance to students as needed, upholding professional, respectful service.
• Ensure compliance with credit policies and applicable regulations.
• Assist with registration processes related to financial obligations.
• Support campus events with flexibility for evenings or extended hours as needed.
• Provide cross-coverage for other Bursar functions and contribute to process improvements.

Skills

Reliability

Organization

Communication

Adaptability

Follow Through

Customer Service

Initiative

Team Player

Education

Associate's degree

Job description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott's seaside locale where employees are an important part of the bustling campus community!

Position Overview

The Bursar Assistant is a pivotal member of the Bursar's Office within the Administration & Finance Division, reporting directly to the Bursar. This position serves as a primary point of contact for student financial accounts and is responsible for the assistance with accurate billing, collection, and reconciliation of tuition, housing, and related fees for Undergraduate, Graduate, and Continuing Education programs.

In support of the Bursar Team the Assistant will provide exceptional customer service by advising students, families, and other constituents on student account matters, payment options, billing procedures, and institutional policies. This role requires strong interpersonal skills, sound judgment, and the ability to communicate complex financial information with professionalism, empathy, and discretion. The ability to work independently on overarching and often competing projects is a necessity.

The successful candidate is detail-oriented, customer-focused, and committed to supporting student success through accurate financial account management and responsive service.

About Endicott College

Endicott College is a vibrant community located on Boston's North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We're known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees.

Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Responsibilities

• Analyze and reconcile student accounts, including the assessment of tuition and fees, adjustments, payments, credits, and account balances.
• Greet students and families in person and on the phone
• Monitor, respond or triage all student correspondence received through the ticketing system
• Support Associate Bursar's in outbound calling to students with delinquent accounts
• Provides information and or assistance to students in person, by email or over the phone as necessary. Promotes a positive image of the Bursar's Office when handling customer/client problems by treating each individual with respect and resolving their concerns/complaints in a professional manner.
• Responsible for adherence to credit policies as established by the Board of Trustees as well as Federal and State regulations.
• Participates in registration process by assisting students at the stopping point due to their financial obligations to the College
• Flexibility to work occasional evenings or extended hours during peak operational periods, including registration and other major campus events.
• Reliable transportation for attendance at required campus events and work-related responsibilities.
• Contribute to continuous process improvement and perform additional duties as assigned to support the overall success of the Bursar's Office and the College
• Provide operational support and cross-coverage for other functions within the Bursar's Office
• Assist Sr. Associate Bursar with projects and tasks assigned by the Bursar

Community Engagement

Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

Other duties as assigned

Reporting Structure

Reports to the Bursar. Works under general supervision.

Supervisory Responsibilities

No supervisory responsibilities.

Core Competencies

• Reliability: able to get the job done, available and engaged with the job and the Endicott community.
• Organization: organizes time and resources well so that work is done efficiently and on time.
• Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.
• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.
• Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
• Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications and Skills

High School diploma required. Associates degree or equivalent experience preferred

Experience with student accounts receivable, billing, collections, or highe