Bursar Assistant

Endicott College; United States; On-site; USD 47,000 - 57,000; Full time

Job summary

Endicott College is seeking a Bursar Assistant to join the Bursar's Office. You will analyze and reconcile student accounts, assist with billing, and advise students and families on payment options and policies.

The role emphasizes customer service, confidentiality, and collaboration across departments, with flexible hours during peak periods and a commitment to student success.

Qualifications

• High School diploma required.
• Associates degree or equivalent experience preferred.
• Experience with student accounts receivable, billing, collections, or higher education finance preferred.
• Strong problem‑solving skills with exceptional attention to detail.
• Excellent organizational and time‑management skills with the ability to prioritize multiple responsibilities.
• Outstanding written, verbal, and interpersonal communication skills with a strong customer service orientation.
• Ability to build collaborative working relationships across departments and work effectively as part of a team.
• Ability to maintain confidentiality of records and information.
• Proficiency in Microsoft Office Suite, Google Workspace, and ERP systems.

Responsibilities

• Analyze and reconcile student accounts, including tuition, housing, and related fees.
• Greet students and families in person and on the phone.
• Monitor, respond or triage all student correspondence received through the ticketing system.
• Support Bursar team in outbound calls to students with delinquent accounts.
• Provide information and assistance on billing procedures and institutional policies.
• Maintain adherence to credit policies as established by policy and law.
• Assist with the registration process for students with outstanding financial obligations.
• Occasionally work evenings or extended hours during peak periods.
• Contribute to process improvements within the Bursar's Office.

Skills

Customer Service

Communication

Problem Solving

Time Management

Attention to Detail

Team Collaboration

Confidentiality

MS Office

Google Workspace

ERP Systems

Education

High School Diploma

Associate Degree Preferred

Tools

Microsoft Office Suite

Google Workspace

ERP Systems

Job description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Position Overview

The Bursar Assistant is a pivotal member of the Bursar's Office within the Administration & Finance Division, reporting directly to the Bursar. This position serves as a primary point of contact for student financial accounts and is responsible for the assistance with accurate billing, collection, and reconciliation of tuition, housing, and related fees for Undergraduate, Graduate, and Continuing Education programs. In support of the Bursar Team the Assistant will provide exceptional customer service by advising students, families, and other constituents on student account matters, payment options, billing procedures, and institutional policies. This role requires strong interpersonal skills, sound judgment, and the ability to communicate complex financial information with professionalism, empathy, and discretion. The ability to work independently on overarching and often competing projects is a necessity. The successful candidate is detail-oriented, customer-focused, and committed to supporting student success through accurate financial account management and responsive service.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands‑on learning, and we take pride in fostering a supportive environment for both students and employees. Working at Endicott means joining a close‑knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Responsibilities

• Analyze and reconcile student accounts, including the assessment of tuition and fees, adjustments, payments, credits, and account balances.
• Greet students and families in person and on the phone.
• Monitor, respond or triage all student correspondence received through the ticketing system.
• Support Associate Bursar’s in outbound calling to students with delinquent accounts.
• Provides information and or assistance to students in person, by email or over the phone as necessary.
• Promotes a positive image of the Bursar’s Office when handling customer/client problems by treating each individual with respect and resolving their concerns/complaints in a professional manner.
• Responsible for adherence to credit policies as established by the Board of Trustees as well as Federal and State regulations.
• Participates in registration process by assisting students at the stopping point due to their financial obligations to the College.
• Flexibility to work occasional evenings or extended hours during peak operational periods, including registration and other major campus events.
• Reliable transportation for attendance at required campus events and work‑related responsibilities.
• Contribute to continuous process improvement and perform additional duties as assigned to support the overall success of the Bursar's Office and the College.
• Provide operational support and cross‑coverage for other functions within the Bursar's Office.
• Assist Sr. Associate Bursar with projects and tasks assigned by the Bursar.

Community Engagement

• Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all‑hands‑on‑deck gatherings.
• Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

• Other duties as assigned.

Reporting Structure

• Reports to the Bursar.
• Works under general supervision.
• No supervisory responsibilities.

Core Competencies

• Reliability: able to get the job done, available and engaged with the job and the Endicott community.
• Organization: organizes time and resources well so that work is done efficiently and on time.
• Communication skills: has clear, effective and efficient ways of communicating, both orally and in writing.
• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.
• Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
• Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications and Skills

• High School diploma required.
• Associates degree or equivalent experience preferred.
• Experience with student accounts receivable, billing, collections, or higher education finance preferred.
• Strong problem‑solving skills with exceptional attention to detail.
• Excellent organizational and time‑management skills with the ability to prioritize multiple responsibilities in a fast‑paced environment.
• Outstanding written, verbal, and interpersonal communication skills with a strong customer service orientation.
• Ability to build collaborative working relationships across departments and work effectively as part of a team.
• Ability to work effectively with students, families, faculty, staff, and external partners from diverse backgrounds.
• Ability to maintain confidentiality of records and information.
• Proficiency in Microsoft Office Suite, Google Workspace, and student information or enterprise resource planning (ERP) systems.
• In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $47,000–$57,000.

Effective Date of Current Version: August 2026

Endicott College is a vibrant community of lifelong learners. We offer a full spectrum of degree programs and a workplace culture rooted in belonging. Inclusive Culture: We thrive on a mix of backgrounds and perspectives. Engaged Community: Work alongside passionate staff and faculty. Total Rewards: Competitive benefits and a picturesque work environment. The more inclusive we are, the better our work will be. Come do your best work with us.

Endicott College is an affirmative action/equal opportunity employer and is committed to the principles of equal employment and complies with all federal, state, and local laws and regulations advancing equal employment.

The College's objective is to employ individuals qualified and/or trainable for open positions by virtue of job‑related education, training, experience, and qualifications without regard to sex, race, religion, color, age, physical disability, sexual orientation, national or ethnic origin or citizenship, veteran status, genetic information, pregnancy, or any other status protected by law.