Student Billing & Accounts Advisor

Dominican University New York; New York (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Dominican University New York is hiring a full-time Student Financial Services Representative. The role serves as the primary contact for students, parents, and campus partners regarding billing, payment options, and account balances, while maintaining compliance with institutional policies.

Key duties include processing statements, assisting with refunds and payment plans, and supporting enrollment and retention initiatives.

Qualifications

• Equivalent combination of education and relevant experience may be considered.
• 1-3 years of customer service, accounts receivable, banking, financial aid, student accounts, or higher education experience preferred.
• Experience with Jenzabar, PowerFAIDS, or similar higher education systems.
• Experience with Microsoft Office Suite, particularly Excel.

Responsibilities

• Audit and maintain student accounts for charges, payments, financial aid credits, and adjustments.
• Assist students and families with tuition charges, payment schedules, and balances.
• Process account adjustments, refunds, waivers, and payments per policy.
• Monitor past-due balances and support collection efforts; respond to inquiries via phone, email, and in person.

Skills

Customer service

Accounts receivable

Financial aid knowledge

Office software

Tools

Jenzabar

PowerFAIDS

Excel

Job description

Dominican University New York is hiring a full-time Student Financial Services Representative. The role serves as the primary contact for students, parents, and campus partners regarding billing, payment options, and account balances, while maintaining compliance with institutional policies.

Key duties include processing statements, assisting with refunds and payment plans, and supporting enrollment and retention initiatives.