Student Billing & Accounts Specialist

Dominican University New York; Orangeburg (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Dominican University NY seeks a full-time Student Financial Services Representative to serve as the primary contact for students, families, and campus partners on billing, payments, and account issues. The role emphasizes accurate account maintenance, timely collections, policy compliance, and support for enrollment initiatives.

Key duties include handling student billing, managing AR processes, and collaborating with Financial Aid to apply aid correctly.

Qualifications

• Equivalency of education and experience may be considered.
• Preferred: 1–3 years in customer service, accounts receivable, banking, financial aid, student accounts, or higher education experience.
• Preferred: experience with Jenzabar, PowerFAIDS, or similar higher education systems.
• Preferred: proficiency with Microsoft Excel.

Responsibilities

• Maintain and review student accounts for charges, payments, and credits.
• Assist students and families with tuition charges and payment plans.
• Process adjustments, refunds, waivers, and transactions per policy.
• Resolve account discrepancies and monitor past-due balances.
• Provide support via phone, email, in-person; advise on payment options.
• Collaborate with Financial Aid to apply aid accurately.
• Run account reports and assist with month-end and audits.

Skills

Customer service

Accounts receivable

Financial aid

Higher education experience

Education

Equivalent education and experience

Tools

Jenzabar

PowerFAIDS

Excel

Job description

Dominican University NY seeks a full-time Student Financial Services Representative to serve as the primary contact for students, families, and campus partners on billing, payments, and account issues. The role emphasizes accurate account maintenance, timely collections, policy compliance, and support for enrollment initiatives.

Key duties include handling student billing, managing AR processes, and collaborating with Financial Aid to apply aid correctly.