Associate Director, Student Accounts & Financial Services

Manhattan University; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Manhattan University is seeking an Associate Director to lead the direction and coordination of student accounts on campus. This role oversees delinquent accounts, coordinates payment plans, holds clearance, and works with third party billing for programs such as study abroad and veterans benefits.

You will counsel students and families on financing options, manage Banner and Touchnet configurations, and ensure accurate billing, refunds, and tax document processing (1098-T).

Qualifications

• Bachelor’s degree is required.
• 3+ years of progressive experience in student accounts or higher ed financial services.
• Proficiency in Microsoft Excel and Office.
• Strong communication and interpersonal skills.
• Ability to work evenings and weekends.

Responsibilities

• Coordinate all aspects of student accounts receivable and general ledger.
• Counsel students and families on financing options and holds.
• Manage Banner and Touchnet configurations and billing setups.
• Handle third party billing for Study Abroad, Veterans Benefits, etc.
• Reconcile Finance accounts and ensure policy compliance.
• Support eBilling, refunds, and 1098-T processing.

Skills

Communication skills

Critical thinking

Interpersonal skills

Evenings/weekends availability

Education

Bachelor's degree

Master’s degree (preferred)

Tools

Banner ERP

Touchnet Marketplace

Banner BDMS

Banner Communications Manager

Job description

Manhattan University is seeking an Associate Director to lead the direction and coordination of student accounts on campus. This role oversees delinquent accounts, coordinates payment plans, holds clearance, and works with third party billing for programs such as study abroad and veterans benefits.

You will counsel students and families on financing options, manage Banner and Touchnet configurations, and ensure accurate billing, refunds, and tax document processing (1098-T).