Student Billing & Financial Aid Operations Lead

Niagara-University; Town of Lewiston (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

403b employer contribution

Tuition assistance for employee + 1

Tuition exchange for dependents

Paid holidays (20 days)

Paid time off (PTO)

½ day Fridays in summer

Free campus parking

On-site dining options

Job summary

Niagara University in Lewiston, NY is seeking a Student Accounts Operations Manager to supervise workflow, oversee daily billing, disbursement of financial aid, and refunds, and cover for the Director when needed. The role leads two staff, ensures regulatory compliance, and collaborates with Financial Aid, Registrar, and Controller offices to support students and families with billing options.

Strong Colleague/TouchNet knowledge, solid accounting basics, and a Bachelor's degree with 3+ years in

Qualifications

• Bachelor's degree is required.
• 3+ years experience in student accounts, student financial services, accounts receivable, accounting or related field.
• Minimum 2 years of managerial experience preferred.

Responsibilities

• Assist the Director in billing and collection of student receivables.
• Lead and supervise two staff members; provide department leadership.
• Counsel students and families on financing options, holds, billing and collections.
• Update billing rules and manage TouchNet/Colleague modules.
• Disburse financial aid to student accounts; process meal plan requests.
• Monitor refunds and issue refunds within mandated timeframes.
• Prepare tax form filings (1098T, 1042S, T2202, T4A, TL11) as needed.
• Collaborate with Financial Aid, Registrar, Controller, and other departments.

Skills

Customer service

Policy interpretation

Basic math

Accounting basics

Communication

Project management

Independent judgment

Colleague experience

TouchNet experience

Education

Bachelor's degree

Tools

Colleague

TouchNet

Job description

Niagara University in Lewiston, NY is seeking a Student Accounts Operations Manager to supervise workflow, oversee daily billing, disbursement of financial aid, and refunds, and cover for the Director when needed. The role leads two staff, ensures regulatory compliance, and collaborates with Financial Aid, Registrar, and Controller offices to support students and families with billing options.

Strong Colleague/TouchNet knowledge, solid accounting basics, and a Bachelor's degree with 3+ years in