Student Accounts Operations Leader — Billing & Aid

Niagara University; Town of Lewiston (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

403b employer contribution

Affordable tuition for you and family

Generous holidays (20 days)

PTO

½ day Fridays in summer

Job summary

Niagara University is seeking an experienced Student Accounts Operations Manager to supervise daily billing, disbursement of financial aid, and refunds within a compliant framework. You will lead two staff, work with multiple departments, and ensure accurate financial interactions for students and families.

You will counsel on financing options, manage TouchNet and Colleague modules, and oversee tax form processing while maintaining confidential student information and meeting deadlines.

Qualifications

• Bachelor's degree required.
• Minimum 3 years experience in student accounts, student financial services, accounts receivable, accounting or a related field.
• Minimum 2 years of managerial experience preferred.
• Knowledge of federal and state regulations; strong organizational skills and ability to communicate with students and parents in a high-pressure environment.

Responsibilities

• Assist the Director in the billing process and collection of student receivables.
• Provide leadership to the department and supervise two staff members.
• Counsel students and families on financing/payment options, holds, billing, collections and compliance.
• Update billing tables, write and troubleshoot billing rules in the Colleague system.
• Manage and serve as primary point person for Bill/Payment module of TouchNet.
• Disburse financial aid to student accounts.
• Process meal plan requests for student athletes and commuters.
• Monitor refund reports and issue refunds within mandated timeframes.
• Monitor uncashed refund checks and pre-collection, collection, and write-offs.
• Work with delinquent payers and create payment plans; manage out of school payment plan module.
• Assist in filing annual 1098T, 1042S, T2202, T4A and TL11 tax forms.
• Present to students and parents at new student orientation.
• Provide coverage for front line customer service and cashiering; ensure compliance with policies.

Skills

Interpersonal skills

Policy interpretation

Basic accounting

Colleague/TouchNet

Communication skills

Financial operations

Project management

Instructions interpretation

Education

Bachelor's degree

Tools

Colleague

TouchNet

Job description

Niagara University is seeking an experienced Student Accounts Operations Manager to supervise daily billing, disbursement of financial aid, and refunds within a compliant framework. You will lead two staff, work with multiple departments, and ensure accurate financial interactions for students and families.

You will counsel on financing options, manage TouchNet and Colleague modules, and oversee tax form processing while maintaining confidential student information and meeting deadlines.