Student Assistant for UIW Athletics Ticket Office

University of the Incarnate Word; San Antonio (TX); On-site; USD 13,000 - 18,000; Part time

Job summary

University of the Incarnate Word (UIW) in San Antonio seeks a Student Assistant for the Athletics Ticket Office to support day-to-day ticketing operations. The role involves scanning tickets, distributing will-call tickets, and handling on-site sales for multiple sports.

The position reports to the Coordinator of Ticket Sales and offers flexible hours around class schedules, with a typical game-day window and campus service responsibilities. Being a current UIW student is required.

Qualifications

• Must be a current UIW student.
• Experience in customer service preferred.
• Flexible hours to accommodate class schedule.

Responsibilities

• Scan game-day tickets for all ticketed events on campus.
• Distribute will-call tickets to guests on the pass-list.
• Handle game-day ticket sales using the UIW online ticketing system and credit card machine.
• Greet and provide excellent customer service at UIW athletic events.
• Answer phone calls and respond to emails to support ticket office operations.
• Perform other duties as assigned.

Skills

Diversity & inclusion

Customer service

Education

Current UIW student

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Student Assistant for UIW Athletics Ticket Office

Please see Special Instructions for more details.

None.

Position Information

Position Title

Position Title Student Assistant for UIW Athletics Ticket Office

Academic Year

Academic Year 2026-2027

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Student Assistant for UIW Athletics Ticket Office assists the Coordinator of Ticketing with scanning game-day tickets, distributing will-call tickets, and handling game-day sales for Football, Volleyball, Men’s and Women’s Basketball, Baseball, and Softball. This position reports to the Coordinator of Ticket Sales.

Essential Functions

• Scanning tickets for all ticketed Athletic events on campus.
• Assist with will-call ticket distribution by having guests on the pass-list sign for tickets.
• Perform game-day ticket sales using the UIW online ticketing system & credit card machine.
• Greet, support, and provide the best customer service for all who attend UIW Athletic events.
• Assist with essential day-to-day ticket office operations by answering phone calls, responding to emails, etc.
• Perform other duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Proficient in Microsoft Office, Excel, Word, PowerPoint, and other computer skills.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

Required Education

Current UIW student

Required Work Experience

None.

Preferred Qualifications

Previous sales or customer service experience.

Required Certifications, Licenses or Registrations

None.

Work Hours

• Flexible hours depending on the students class schedule.
• Office Hours: Monday-Friday anywhere from 10 am – 5pm (Depending on class schedule).
• Game Days: Any day of the week depending on sport (usually weekends) typically anywhere from 4:30 pm – 8:00 pm on weekdays & 11 am – 6pm on weekends.

Physical Demands

• Ability to move around campus.
• Lift up to 25lbs

Posting Number

Posting Number STU1610PO

Number of Vacancies

Number of Vacancies 5

Job Type

Job Type Part Time

Job Category

Job Category Students

Desired Start Date

Desired Start Date 08/03/2026

Multi-Hire Pool Yes

Position End Date (if temporary)

Reports to

Reports to Coordinator of Ticketing

Salary $11.00/hr

Open Date

Open Date 07/01/2026

Close Date

Close Date 05/15/2027

Open Until Filled No

Special Instructions to Applicant

None.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Required Documents

• Resume
• Student Class Schedule

Optional Documents

• Cover Letter/Letter of Application
• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Yes, I am a doctoral student
• Yes, I am a graduate student
• Yes, I am a senior
• Yes, I am a junior
• Yes, I am a sophomore
• Yes, I am a freshman
• No, I am not a UIW student
• * Are you eligible for Financial Aid and approved to participate in the Federal Work Study program?
  • yes
  • no
  • I don't know