Ticket Operations Graduate Assistant

University Of The, Inc.arnate Word; San Antonio (TX); On-site; USD 19,920 - 26,951; Part time

Job summary

The University of the Incarnate Word invites applications for the Ticket Operations Graduate Assistant role. You will assist with selling season and group tickets across football, volleyball, basketball, baseball, and softball, reporting to the Coordinator of Ticket Operations.

You will handle box office tasks, will call, and game-day operations; provide customer service, respond to inquiries, and maintain accurate data in the ticketing system; flexible schedule including evenings, weekends, and

Qualifications

• Interest in college athletics and sales.
• Self-starter with outstanding work ethic.
• Excellent communication, presentation, and listening skills.
• Ability to work independently.
• Flexible work schedule including evenings, weekends, and holidays.
• Works well in a fast-paced, team environment.
• Consistent, punctual, and regular attendance.
• Ability to work with diverse communities and cultures.
• Adherence to University, Conference, and NCAA rules.

Responsibilities

• Assist with game day ticket sales, will call, and managing sales tables.
• Provide exceptional customer service, addressing guest inquiries and resolving issues.
• Answer phones, respond to emails, and manage the ticket system.
• Support data capture and database management within the ticketing system.
• Perform other duties as assigned.

Skills

Interest in college athletics

Self-starter

Excellent communication

Independent worker

Flexible schedule

Team player

Punctual attendance

Diversity awareness

Compliance with rules

Education

Bachelor's degree in Sports Management, Communications, Marketing, Business, or related

Must be current UIW Graduate Student

Job description

Please see Special Instructions for more details.

None.

Position Information

Position Title

Ticket Operations Graduate Assistant

Academic Year

2026-2027

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Ticket Operations Graduate Assistant assists with the implementation of our strategic plan to sell season and group tickets in football, volleyball, men's and women's basketball, baseball, and softball. The Ticketing Graduate Assistant reports to Coordinator of Ticket Operations.

Essential Functions

• Assist with game day responsibilities of the ticket sales department, such as box office sales, will call, managing sales tables, and facilitating group experiences to ensure a seamless and positive experience for attendees.
• Provide exceptional customer service, addressing guest inquiries, resolving issues, and ensuring a high level of satisfaction.
• Work scheduled office hours, handling tasks such as answering phone calls, responding to emails, and managing the ticket system.
• Support data capture and database management within the ticketing system, ensuring accurate and up-to-date records for reporting and analysis.
• Perform other duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Possess an interest in college athletics and sales.
• Self-starter with outstanding work ethic.
• Excellent communication, presentation, and listening skills.
• Ability to work independently.
• Ability to maintain a flexible work schedule, including evenings, weekends, and holidays.
• Works well in a fast -paced, team environment.
• Consistent, punctual, and regular attendance.
• Relative course study or experience.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

Required Education

• Bachelor's degree in Sports Management, Communications, Marketing, Business, or related field.
• Must be current UIW Graduate Student

Required Work Experience

None.

Preferred Qualifications

Previous sales or customer service experience (preferred not required)

Required Certifications, Licenses or Registrations

Must have a valid drivers license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW .

Work Hours

• Monday-Friday, some nights and weekends.
• Must work at least 20-25 hours per week.

Physical Demands

• Ability to lift equipment, tools, and/or materials weighing up to 25 pounds waist high.
• Ability to move around campus.

Posting Number

STU1660PO

Number of Vacancies

1

Job Type

Part Time

Job Category

Students

Desired Start Date

08/17/2026

Multi-Hire Pool

No

Position End Date (if temporary)

Reports to

Coordinator of Ticket Operations

Salary

$2,100 Stipend

Open Date

07/23/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicant

None.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Required Documents

• Resume
• Student Class Schedule

Optional Documents

• Cover Letter/Letter of Application
• Other Document
• Professional Reference Contacts

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Yes
• No
• * What is the major of your Graduate Degree?

  (Open Ended Question)