Student Affairs Associate-Casual

Waukesha County Technical College; City of Pewaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

Waukesha County Technical College seeks a part-time Student Affairs Associate to provide primary support for students and guests throughout the student lifecycle, from pre-enrollment to graduation. The role emphasizes welcoming service, appointment scheduling, and timely responses via multiple channels.

Responsibilities include assisting with registrations, payments, and accessing campus resources, while maintaining confidentiality and collaborating with Student Affairs staff to ensure a

Qualifications

• High school diploma plus some post-secondary education; associate’s degree preferred.
• Two years of general office or customer service experience; prior higher education experience preferred.
• Ability to communicate effectively with students, the public, and staff.
• Proficient with word processing and spreadsheet software; familiarity with chat systems and email.

Responsibilities

• Create a welcoming environment and provide excellent customer service via phone, email, text, and other channels.
• Process payments and reconcile daily cash drawers; answer basic fee questions.
• Assist students with navigating College systems and enrollment tasks.
• Identify and troubleshoot student records and enrollment issues; maintain privacy and confidentiality.
• Inform and guide students through student affairs processes such as course registration, FAFSA, transcripts, and payment plans.

Skills

Customer service

Communication

Teamwork

Typing 35 wpm

Organization

Problem solving

Education

High school diploma plus some post-secondary education

Associate’s degree preferred

Tools

Word processing software

Spreadsheets

Chat systems

Email

Job description

Description

This position provides primary support services (e.g. creating a welcoming environment, scheduling appointments, taking calls, responding to emails, processing, etc.) for students and guests working with student affairs departments from the point of pre-enrollment to graduation. They will maintain knowledge of the division, interpret, and teach these policies and procedures to prospective and current students. In addition, this position provides project support for the division as time allows.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Create a welcoming environment by providing excellent exceptional customer service to students and community members through phone, email, text, and other communication channels. Identify student needs and address them appropriately and efficiently. Check-in and schedule appointments for prospective, new and current students. Complete reminder calls, email messages and send text messages for appointments. Verify aspects of students’ status and provide information regarding necessary policies and procedures. Process documentation based on individual need. Maintain privacy and confidentiality.
• Process payments via cash, credit card, or check, troubleshoot accounts and answer basic fee questions. Apply charges to student accounts for various college services. Reconcile daily cash drawers and ensure the security of cash. Balance receipts to closing statements.
• Facilitate the workflow of daily student affairs processes and collaborate within a team to determine what work holds the greatest priority of production in a given time of during the student lifecycle as it relates to departmental goals. Compile and prepare correspondence and documents for mailings.
• Assist students with navigating College systems, including student registration; processing of adds, drops, withdrawals, and admissions applications; receipt of payments; and processing of student documents.
• Identify and troubleshoot student record and enrollment issues; correct and/or update as needed. Assist students and community members in with accessing and navigating campus resources.
• Inform and instruct students through student affairs processes including, but not limited to course registration, WCTC application account creation and program declaration, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, and enrollment verification
• Participate in events representing the one-stop shop as needed.
• Collaborate with Student Affairs staff, Deans, Associate Deans and other college staff to perform essential functions and to ensure a positive student experience
• Provide accurate and up-to-date information as needed to students and community members as it relates to student affairs functions.
• Participate in and contribute to assignments and special projects of a similar nature and level

Minimum Qualifications

• REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office practices, procedures, and equipment
• Ability to communicate effectively with students, the general public, and staff members
• Ability to work effectively as a team member and independently
• Ability to type at least 35 words per minute
• Familiarity with computer software applications such as word processing and spreadsheets, chat systems, and email
• Ability to be courteous, respectful, and tactful when dealing with personal or difficult situations
• Aptitude for accuracy and detail; ability to organize work and multi-task; ability to troubleshoot and problem solve

Educational and Experience Requirements:

• High school diploma plus some post-secondary education; Associate’s degree preferred.
• Two (2) years of general office or customer service experience; prior work experience in higher education with knowledge of Student Affairs is preferred.

Supplemental Information

The Student Affairs Associate is part of the Registration department and will report to the Manager of Ollie's Compass.The position is available to start immediately. This is a part-time position, and not benefit eligible. The hours are flexible Monday through Friday, and will not exceed 18 hours per week.

Application Details:All applicants (both internal and external) must submit a completed application along with a current resume and cover letter.

Interviews:Selected candidates will be invited to an on-campus interview, date is to be determined.

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.

Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment. Verification of employment eligibility will be required upon hire. WCTC does not provide employment-based visa sponsorship.