Student Admissions Navigator

Yavapai-College; Prescott (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Yavapai College in Prescott, AZ is seeking an Admissions Specialist who serves as the first point of contact for prospective students. The role guides applicants through the new student checklist, explains admissions steps, and supports transitions from applicant to enrolled status.

You will answer inquiries via walk-ins, phone, email, and chat, review applications and transcripts, coordinate placement testing, advise on financial options, and connect students with academic advisors.

Qualifications

• Associate degree or equivalent combination of education and customer service experience.
• Experience in a fast-paced, high-volume environment.
• Experience with student information systems, preferably Banner.

Responsibilities

• Assist students through walk-ins, phone calls, email, chatbot services, and other communication platforms.
• Guide prospective students through the admissions process from inquiry to enrollment.
• Independently assess, prioritize, and respond to student needs during admissions and enrollment.
• Review admission applications, supporting documentation, and student records for accuracy.
• Maintain current demographic and academic data in student information systems.
• Document student interactions and progress to ensure continuity of service.
• Collaborate with staff across the College to resolve complex student issues.
• Participate in recruitment, orientation, enrollment, and student development events.

Skills

Communication

Customer service

Microsoft Office

Adaptability

Attention to detail

Time management

Teamwork

Education

Associate degree or equivalent combination of education and customer service experience

Tools

Banner

Job description

Yavapai College in Prescott, AZ is seeking an Admissions Specialist who serves as the first point of contact for prospective students. The role guides applicants through the new student checklist, explains admissions steps, and supports transitions from applicant to enrolled status.

You will answer inquiries via walk-ins, phone, email, and chat, review applications and transcripts, coordinate placement testing, advise on financial options, and connect students with academic advisors.