Senior Collections Analyst – Higher Ed (Tuition Remission)

University of La Verne; La Verne (CA); On-site; USD 35,000 - 47,000; Full time

Job summary

The University of La Verne is seeking a Senior Collections Analyst to manage past-due tuition balances and oversee the collection portfolio. This onsite, full-time position supports training of staff and coordination with third-party agencies to recover overdue amounts.

Ideal candidates bring strong customer service, data analysis, and project management skills, with experience in collections and proficiency in Microsoft Office. A bachelor’s degree is required.

Qualifications

• Bachelor’s Degree from an accredited institution.
• 3 year of experience working in collections or with delinquent accounts.
• 5 years of experience in customer service.
• Strong verbal, written communication and presentation skills.
• Proficient in Microsoft Office.
• Experience with managing projects, tracking deliverables and following up on completion.
• Ability to interact in a professional manner during stressful situations.
• Ability to work effectively as a team player.
• Ability to analyze, interpret data and make independent decisions.

Responsibilities

• Responsible for compliance with federal, state and institutional regulations governing collection activities.
• Reviews aging accounts receivable reports to identify accounts that should be moving into collections.
• Initiates all collection efforts for past due tuition accounts and responds to inquiries.
• Coordinate with external collection agencies as needed.
• Provide coaching to Student Accounts staff in outreach to past due accounts.
• Track, monitor and update management on collection efforts and portfolio performance.
• Assist with development and revision of collection policies and procedures.

Education

Bachelor’s Degree from an accredited institution

Tools

Banner

Cashnet

Cognos

Job description

The University of La Verne is seeking a Senior Collections Analyst to manage past-due tuition balances and oversee the collection portfolio. This onsite, full-time position supports training of staff and coordination with third-party agencies to recover overdue amounts.

Ideal candidates bring strong customer service, data analysis, and project management skills, with experience in collections and proficiency in Microsoft Office. A bachelor’s degree is required.