Student Accounts Representative I (FT), CFRN33018AR

College of DuPage; Chicago (IL); On-site; USD 53,726,000 - 59,237,000; Full time

Job summary

The College of DuPage, a comprehensive community college 27 miles west of downtown Chicago, seeks a Student Accounts Representative I to handle cashiering, invoicing, and collections in the Cashiers Office. The role requires strong data entry and customer service skills to assist students and staff with account inquiries.

Responsibilities include processing payments, reconciling cash receipts, handling refunds and deposits, and liaising with Accounts Receivable to keep student billing accurate.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a general office setting or cashiering field required.
• Must be computer literate, with working knowledge of Windows.
• Experience in student accounts, accounts receivable or collections preferred.

Responsibilities

• Serves as front-line person at the Cashier's Office window, responding professionally and courteously to all inquiries from constituents, i.e. students, parents, and staff, through personal, electronic, and telephone communications.
• Process daily payments received by the College for all accounts receivable invoices and miscellaneous billings, for student and non-student accounts.
• Reconcile daily cash receipts by verifying cash, checks, wire, and credit card payments against data entered in Ellucian Colleague System.
• Receive, review, and process petty cash requests in accordance with department and College policy and procedures.
• Responsible for collection and follow-up of all past due student accounts assigned prior to, during, or after graduation or withdrawal from the College.
• Acts as a liaison between Accounts Receivable and internal departmental customers to ensure accurate and efficient student billing, processing non-accounts receivable deposits, posting miscellaneous fines and fees (i.e. police citations, library fines, admission fees), completion of tuition rebill requests, and handling of student account restrictions.
• Responsible for communicating and monitoring student account balances and status of payment plan installments to students, and ensuring the accurate and timely posting of student account payments, refunds, waivers, balance transfers, and adjustments.
• Accountable for the distribution of paper refund checks, including: student account refund checks, employee payroll checks, and employee reimbursement checks.
• Assists students with understanding of College payment policies, payment plans, the drop for non-payment process, IRS Form 1098-T, 529 Plans, and account balances.
• Other duties as assigned.

Skills

Cash handling

Windows

General office experience

Student accounts knowledge

Education

High School diploma or equivalent

Tools

Ellucian Colleague System

Job description

Student Accounts Representative I (FT), CFRN33018AR

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Responsible for assisting in the collections, cash receipt processes, inquiries, and cashiering functions of the College, for student and non-student accounts in the Cashiers Office.

• Serves as front-line person at the Cashier's Office window, responding professionally and courteously to all inquiries from constituents, i.e. students, parents, and staff, through personal, electronic, and telephone communications.
• Process daily payments received by the College for all accounts receivable invoices and miscellaneous billings, for student and non-student accounts.
• Reconcile daily cash receipts by verifying cash, checks, wire, and credit card payments against data entered in Ellucian Colleague System.
• Receive, review, and process petty cash requests in accordance with department and College policy and procedures.
• Responsible for collection and follow-up of all past due student accounts assigned prior to, during, or after graduation or withdrawal from the College.
• Acts as a liaison between Accounts Receivable and internal departmental customers to ensure accurate and efficient student billing, processing non-accounts receivable deposits, posting miscellaneous fines and fees (i.e. police citations, library fines, admission fees), completion of tuition rebill requests, and handling of student account restrictions.
• Responsible for communicating and monitoring student account balances and status of payment plan installments to students, and ensuring the accurate and timely posting of student account payments, refunds, waivers, balance transfers, and adjustments.
• Accountable for the distribution of paper refund checks, including: student account refund checks, employee payroll checks, and employee reimbursement checks.
• Assists students with understanding of College payment policies, payment plans, the drop for non-payment process, IRS Form 1098-T, 529 Plans, and account balances.
• Other duties as assigned.

Qualifications

• Education
  • High School diploma or equivalent required.
• Experience
  • One year of experience in a general office setting or cashiering field required.
  • Must be computer literate, with working knowledge of Windows.
  • Experience in student accounts, accounts receivable or collections preferred.

Working Conditions

• PC, telephone, ten key calculator, copy machine, and FAX machine.
• Enclosed Cashier area.
• This position requires a background check and drug screen at the expense of the college.

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range

5 Hourly Starting salary beginning at $18.83/hourly, based on education and experience

Competitive startingpay isdependent on education and experience.College of DuPage also offers a generous benefits planwhich includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.